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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
US Platform 1: Cloud Agent delay in data processing (IM-12901)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12901.
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)
We are continuing to monitor for any further issues.
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12904.
EU Platform 1: Slowness on VMDR Module page (IM-12900)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness issue on VMDR Module page. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12900.
IN Platform 1: UI logins and API Authencation failing(IM -12899)
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]
A fix has been implemented and we are monitoring the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where the users may experience a delay in scan processing for containers.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12886.
IN Platform 1: Users are unable to login to the UI (IM-12895)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12895.
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
A fix has been implemented and we are monitoring the results.
identified
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
We will continue to provide updates on our progress.
identified
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.
We are investigating the issue and will provide updates as more information becomes available.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
US Platform 1: Delay in VM Scan Processing [IM-12807]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API. Further updates will be shared as they become available
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12807
IN Platform 1: PA (PC) & SCA Modules are getting routed to VMDR modules (IM-12806)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue however below is the workaround that will unblock you till we have permanent fix.
1. Login on the UI
2. You will be either routed to VMDR or Policy Audit Module.
3. Click on the Scans or Policies tab under Menu.
4. Click on the Help option on Top Right Hand Side.
5. Click on Home Page.
6. Select either Compliance Policies or Report.
7. Log out the session and Re-Login
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 wherein post clicking on the Policy Audit (Policy Compliance) & SCA modules expect Dashboard, Posture, Audit Fix and Response getting routed to VMDR modules. Further updates will be shared as they become available.
IN Platform 1: High Portal Indexing Lag (IM-12804)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
US Platform 1: Delay in Data reflection in UI [IM-12802]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Dynamic tag evaluation may also be affected by this.
Further updates will be shared as they become available.
PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12799.
July 2026
US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
As a workaround, to bypass the page loading is to use this URL path (after .com): /fo/home/startGuide.php
identified
We are continuing to work on a fix for this issue.
identified
Qualys Cloud Operations has observed an issue causing slowness with loading dashboards and data within our Unified Dashboard module. A fix has already been identified and is currently in progress of being implemented. Further updates will be shared as they become available. The ticket reference for this incident is IM-12794
PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available.
The ticket reference for this activity is IM-12792.
US Platform 1: High Lag on Data Sync Service [IM-12791]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Dynamic tag evaluation may also be affected by this.
Further updates will be shared as they become available.
EU Platform 2: High Lag on Data Sync Service [IM-12790]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI.
Dynamic tag evaluation may also get impacted due to this.
Further updates will be shared as they become available.
VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
All Qualys Shared Cloud Platforms are currently experiencing an error while processing VM/PC scan data. The Qualys Cloud Platform Operations team is actively investigating the error.
Further updates will be shared as they become available. Incident Reference: IM-12787.
