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Qualys Outage History

Daily provider-status observations and published incident history for Qualys.

Degraded performance

Qualys is reporting degraded performance. Verified . Official provider source.

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10.1% of 69 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 7.7% 26 24

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
US Platform 1: Cloud Agent delay in data processing (IM-12901)
minor Observed active window 76h 10m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Policy Audit (PA) Security Configuration Assessment (SCA)
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment. Further updates will be shared as they become available. The ticket reference for this activity is IM-12901.
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)
minor Observed active window 174h 23m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
We are continuing to monitor for any further issues.
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12904.
EU Platform 1: Slowness on VMDR Module page (IM-12900)
minor Observed active window 6h 37m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness issue on VMDR Module page. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12900.
IN Platform 1: UI logins and API Authencation failing(IM -12899)
critical Observed active window 7h 52m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) CertView (CERT) Total Cloud Container Security (CS) Continuous Monitoring (CM) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Network Passive Sensor (PS) Patch Management (PM) PCI Compliance (PCI) Policy Audit (PA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) Security Configuration Assessment (SCA) VMDR Mobile Threat Protection (TP) Vulnerability Management (VM) Web Application Scanning (WAS) SaaS Detection and Response (SDR) Unified Dashboard (UD) Custom Assessment and Remediation (CAR) Connector Centralization Qualys Flow (QFLOW) VMDR OT Enterprise TruRisk Management (ETM) Total AI
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]
minor Observed active window 16h 10m

View incident details and source

Started:

Container Security (CS)
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where the users may experience a delay in scan processing for containers. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12886.
IN Platform 1: Users are unable to login to the UI (IM-12895)
critical Observed active window 9h 24m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) CertView (CERT) Total Cloud Container Security (CS) Continuous Monitoring (CM) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Network Passive Sensor (PS) Patch Management (PM) PCI Compliance (PCI) Policy Audit (PA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) Security Configuration Assessment (SCA) VMDR Mobile Threat Protection (TP) Vulnerability Management (VM) Web Application Scanning (WAS) SaaS Detection and Response (SDR) Unified Dashboard (UD) Custom Assessment and Remediation (CAR) Connector Centralization Qualys Flow (QFLOW) VMDR OT Enterprise TruRisk Management (ETM) Total AI
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
minor Observed active window 88h 23m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.
identified
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
minor Observed active window 44h 55m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) Cloud Agent (CA) Unified Dashboard (UD)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
US Platform 1: UI logins failing( IM-12884)
critical Observed active window 3h 58m

View incident details and source

Started:

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) AssetView (AV) CertView (CERT) Cloud Agent (CA) Total Cloud Container Security (CS) Continuous Monitoring (CM) Endpoint Detection and Response (EDR) File Integrity Monitoring (FIM) Malware Detection (MD) Out-of-Band Configuration Assessment (OCA) Network Passive Sensor (PS) Patch Management (PM) PCI Compliance (PCI) Policy Audit (PA) Qualys Gateway Service (QGS) Security Assessment Questionnaire (SAQ) Security Configuration Assessment (SCA) VMDR Mobile Threat Protection (TP) Vulnerability Management (VM) Web Application Scanning (WAS) SaaS Detection and Response (SDR) Custom Assessment and Remediation (CAR) Unified Dashboard (UD) Connector Centralization Qualys Flow (QFLOW) VMDR OT Enterprise TruRisk Management (ETM) TotalAI
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
minor Observed active window 10h 22m

View incident details and source

Started:

Vulnerability Management (VM)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.

Legacy Incident Archive

121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
US Platform 2: Slowness observed while loading Dashboard and Delay in scan processing for containers on UI/API [IM-12577]
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where users will notice slowness while loading the Dashboard and a delay in scan processing for containers on the UI/API Further updates will be shared as they become available. The ticket reference for this incident is IM-12577.
US Platform 2: VM Scan Processing Delays (IM-12576)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.
US Platform 3: New virtual, containerized and offline Scanner appliances not being created (IM-12574)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.
US GOV Platform 1: VMDR Host Asset API and WAS Reporting Impacted (IM-12572)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investing an issue impacting the performance of Host Asset API within VMDR as well as launching On Demand Reports (HTML, PDF) within the Web Application Scanning module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12572.
EU Platforms 2: PA/SCA Agent Backlog (IM-12571)
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations has identified an issue causing PA/SCA agent backlogs on EU Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-12571
US Platform 2: VM Scan Processing Delays (IM-12565)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly. We will continue to monitor the lag closely and provide ongoing updates. The ticket reference for this incident is IM-12565.
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
US Platform 3: Lag observed on vm-scan-events (IM-12567)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12567.
UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.
US Platform 2: VM Scan Processing Delays (IM-12565)
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
US Platform 2: Qualys UI Login Impacted [IM-12561]
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
US Platform 2 is currently experiencing issues with the UI login. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12561.
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