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Phrase Outage History

Daily provider-status observations and published incident history for Phrase.

Operational

Phrase is operational. Verified . Official provider source.

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89.7% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 86.7% 30 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Performance Disruption of Phrase TMS (EU) starting on October 15, 2026 11:41 CEST
critical Observed active window 40m

View incident details and source

Started:

Analytics API CAT web editor Connectors File processing Machine translation Project management Term base Translation memory
monitoring
Services have stabilized and Phrase TMS in the EU region is now operating normally. We keep monitoring the situation.
investigating
We are currently investigating an issue affecting Phrase TMS services in the EU region, including the CAT editor, API, project management, translation memory, and related components. Users may experience errors or be unable to access these services at this time. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
September 2026
Degraded Performance of Identity management - IDM (EU and US) between 9:02 AM CEST and 11:27 AM CEST on September 23, 2026
minor Observed active window 1h 16m

View incident details and source

Started:

Identity management - IDM (EU) Identity management - IDM (US)
monitoring
The fix has been implemented, and we are monitoring the results. Phrase TMS can now be accessed with no further issues.
identified
The issue has been identified and a fix is being implemented.
investigating
Some users might be experiencing issues with accessing Phrase TMS.
Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST
major Observed active window 58m

View incident details and source

Started:

Translation center Connectors
monitoring
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
investigating
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST
major Observed active window 2h 6m

View incident details and source

Started:

Project management
monitoring
A fix has been deployed and we are monitoring the results. Customers might need to clear browser cache and close all opened tabs with TMS if still experiencing problems.
investigating
We have identified the root cause of the issue. Our team is actively implementing a fix. We will provide further updates as we make progress.
investigating
We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
August 2026
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
major Observed active window 44h 43m

View incident details and source

Started:

Ordering Ordering
investigating
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
Degraded performance of TMS Project Management Component (EU and US DC)
critical Observed active window 3h 43m

View incident details and source

Started:

Project management Project management
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Users are currently unable to open existing jobs and to create new ones within their Phrase TMS projects. We are investigating the issue.

Legacy Incident Archive

26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
identified
Hi everyone, this is a test. Please ignore, thank you!
investigating
Hi everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hi everyone, this is a test. Please ignore. Thank you!
investigating
Hi everyone, this is a test. Please ignore. Thank you!
Test - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hello everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hi everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hello everyone, this is a test, kindly ignore.
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
This incident has been resolved.
investigating
This is a test, please ignore.
Degraded Performance of Phrase Strings (EU) on June 22, 2026 from 12
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Branches functionality in Phrase Strings for customers on our EU data center. Operations on branches may be failing or returning unexpected results. Our engineering team is actively looking into the root cause and will provide further updates as soon as more information is available.
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hello everyone, this is a test so kindly ignore.
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hello everyone, this is a test. Please kindly ignore this.
TEST - Please ignore
major Source not attested
Last archived state: resolved
View archived record details
investigating
Hello everyone, this is a another test. Please kindly ignore this,
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