Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
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Phrase experienced a major incident: Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC). ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Ordering
Ordering
Incident Timeline
Investigating
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
Aug 31, 2026 at 3:06 PM UTC
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