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89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Performance Disruption of Phrase TMS (EU) starting on October 15, 2026 11:41 CEST
AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
monitoring
Services have stabilized and Phrase TMS in the EU region is now operating normally. We keep monitoring the situation.
investigating
We are currently investigating an issue affecting Phrase TMS services in the EU region, including the CAT editor, API, project management, translation memory, and related components. Users may experience errors or be unable to access these services at this time. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
September 2026
Degraded Performance of Identity management - IDM (EU and US) between 9:02 AM CEST and 11:27 AM CEST on September 23, 2026
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
investigating
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST
A fix has been deployed and we are monitoring the results. Customers might need to clear browser cache and close all opened tabs with TMS if still experiencing problems.
investigating
We have identified the root cause of the issue. Our team is actively implementing a fix. We will provide further updates as we make progress.
investigating
We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
August 2026
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
Degraded performance of TMS Project Management Component (EU and US DC)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Users are currently unable to open existing jobs and to create new ones within their Phrase TMS projects. We are investigating the issue.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Degraded Performance of Translation memory in Phrase TMS (EU)
majorSource not attested
Last archived state: resolved
View archived record details
Translation memory
monitoring
A fix has been implemented and we are monitoring the situation.
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating an issue affecting Translation Memory functionality in Phrase TMS (EU). Users may experience problems with creating Translation Memories and other related operations during this time. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
Degraded Performance of Branching in Phrase Strings (EU) on August 7, 2026
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. The backlog of missing events is now being processed. Once the queue is fully processed, unmerged branches will automatically receive the missing changes. We are monitoring the queue and results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
Degraded Performance of Connectors in Phrase TMS (EU & US) on August 6, 2026
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue monitoring the situation.
monitoring
We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.
July 2026
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine since July 28, 05:15 AM CEST
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. The workflow engine is processing the queue of pending executions.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
The engineering team identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Engineering has identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CEST
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to make progress resolving the duplicated metrics consumption issue first identified on July 16. The root cause has been identified and addressed. Since our last update, our team has corrected the duplicated data for all previously blocked accounts. We are now working through a remaining set of affected accounts and expect this cleanup to continue over the coming days. No further duplication is occurring, this work addresses historical data only.
identified
We have successfully deduplicated metrics consumption for all blocked organizations. We are continuing work to develop per-organization deduplication tooling to ensure accurate billing cycle data, with the full team scaling these fixes tomorrow morning.
monitoring
We have stopped the progression of the issue and are now working to identify the full scope of impact, including which organizations are affected or blocked. Affected accounts will be prioritized for resolution through a deduplication process, though this will take some time to complete.
identified
We have identified the root cause as instability on a specific broker, which is causing repeated consumer group rebalancing in our Metrics service and leading to duplicate processing of metric updates. This may result in some customers experiencing incorrect consumption calculations or unexpected account blocking. We continue working on a fix.
investigating
We are currently investigating an issue affecting our Metrics service that may result in duplicated metrics consumption for some customers. Our team is actively working to identify the affected components and determine the root cause. We will provide further updates as more information becomes available.
Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CEST
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
Degraded Performance of Translation center in Phrase Strings (EU & US) starting on July 10, 2026 16:21 CEST
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the Translation Center in Phrase Strings (EU and US regions), where strings are failing to load. Our engineering team has identified a potential cause and is actively working to resolve it. We will provide further updates as our investigation progresses.
Degraded performance of TMS Project Management Component
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified, a fix was implemented and we are monitoring the situation.
investigating
We are getting reports from users about jobs disappearing from projects and we are currently investigating the issue.
Performance Disruption of Phrase TMS CAT Web Editor on July 7, 2026
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified, a fix was implemented and we are monitoring the situation.
investigating
We are currently investigating issues with CAT Web Editor.
