Phrase Outage History
Daily status observations, past incidents, and reported issue history for Phrase.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 76% | 25 | 6 |
| July 2026 | 64.5% | 31 | 11 |
| June 2026 | 43.3% | 30 | 17 |
| May 2026 | 0% | 5 | 5 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Degraded Performance of Translation memory in Phrase TMS (EU)
Started:
Translation memory
monitoring
A fix has been implemented and we are monitoring the situation.
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating an issue affecting Translation Memory functionality in Phrase TMS (EU). Users may experience problems with creating Translation Memories and other related operations during this time. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
Degraded Performance of Branching in Phrase Strings (EU) on August 7, 2026
Started:
monitoring
A fix has been implemented. The backlog of missing events is now being processed. Once the queue is fully processed, unmerged branches will automatically receive the missing changes. We are monitoring the queue and results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
Degraded Performance of Connectors in Phrase TMS (EU & US) on August 6, 2026
Started:
monitoring
We continue monitoring the situation.
monitoring
We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.
July 2026
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine since July 28, 05:15 AM CEST
Started:
monitoring
A fix has been implemented and we are monitoring the results. The workflow engine is processing the queue of pending executions.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
The engineering team identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST
Started:
investigating
Engineering has identified an issue with Orchestrator where the new Workflow Engine is currently not executing workflows. The problem is under investigation.
Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CEST
Started:
monitoring
We continue to make progress resolving the duplicated metrics consumption issue first identified on July 16. The root cause has been identified and addressed. Since our last update, our team has corrected the duplicated data for all previously blocked accounts. We are now working through a remaining set of affected accounts and expect this cleanup to continue over the coming days. No further duplication is occurring, this work addresses historical data only.
identified
We have successfully deduplicated metrics consumption for all blocked organizations. We are continuing work to develop per-organization deduplication tooling to ensure accurate billing cycle data, with the full team scaling these fixes tomorrow morning.
monitoring
We have stopped the progression of the issue and are now working to identify the full scope of impact, including which organizations are affected or blocked. Affected accounts will be prioritized for resolution through a deduplication process, though this will take some time to complete.
identified
We have identified the root cause as instability on a specific broker, which is causing repeated consumer group rebalancing in our Metrics service and leading to duplicate processing of metric updates. This may result in some customers experiencing incorrect consumption calculations or unexpected account blocking. We continue working on a fix.
investigating
We are currently investigating an issue affecting our Metrics service that may result in duplicated metrics consumption for some customers. Our team is actively working to identify the affected components and determine the root cause. We will provide further updates as more information becomes available.
Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CEST
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
Degraded Performance of Translation center in Phrase Strings (EU & US) starting on July 10, 2026 16:21 CEST
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the Translation Center in Phrase Strings (EU and US regions), where strings are failing to load. Our engineering team has identified a potential cause and is actively working to resolve it. We will provide further updates as our investigation progresses.
Degraded performance of TMS Project Management Component
Started:
monitoring
The issue has been identified, a fix was implemented and we are monitoring the situation.
investigating
We are getting reports from users about jobs disappearing from projects and we are currently investigating the issue.
Performance Disruption of Phrase TMS CAT Web Editor on July 7, 2026
Started:
monitoring
The issue has been identified, a fix was implemented and we are monitoring the situation.
investigating
We are currently investigating issues with CAT Web Editor.
June 2026
TEST - Please ignore
Started:
identified
Hi everyone, this is a test. Please ignore, thank you!
investigating
Hi everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
Started:
investigating
Hi everyone, this is a test. Please ignore. Thank you!
investigating
Hi everyone, this is a test. Please ignore. Thank you!
Test - Please ignore
Started:
investigating
Hello everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
Started:
investigating
Hi everyone, this is a test. Please ignore, thank you!
TEST - Please ignore
Started:
investigating
Hello everyone, this is a test, kindly ignore.
TEST - Please ignore
Started:
investigating
This incident has been resolved.
investigating
This is a test, please ignore.
Degraded Performance of Phrase Strings (EU) on June 22, 2026 from 12
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Branches functionality in Phrase Strings for customers on our EU data center. Operations on branches may be failing or returning unexpected results. Our engineering team is actively looking into the root cause and will provide further updates as soon as more information is available.
TEST - Please ignore
Started:
investigating
Hello everyone, this is a test so kindly ignore.
TEST - Please ignore
Started:
investigating
Hello everyone, this is a test. Please kindly ignore this.
TEST - Please ignore
Started:
investigating
Hello everyone, this is a another test. Please kindly ignore this,
TEST - Please ignore
Started:
investigating
Test: Our team is still investigating this test incident.
investigating
Hello everyone, this is a test. Kindly ignore this, thank you.
TEST - Please ignore
Started:
investigating
Hello, this is a test. Kindly ignore this.
TEST - Please ignore
Started:
investigating
Hello everyone, this is a test so kindly ignore this notification.
Performance Disruption of Phrase TMS (EU)
Started:
investigating
We are currently investigating this issue.
May 2026
Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CEST
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays in some tasks like job creation, QA and analysis.
Degraded Performance of Phrase Analytics (TMS) and Phrase Data since May 4, 2026
Started:
monitoring
We have identified and fixed the root cause. Analytics data should be flowing again for most projects starting today (22 May). We are working on re-ingesting the missing data for the period of 4–21 May, and will share progress updates until that's complete.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue affecting Phrase Analytics (TMS) and Phrase Data since May 4, 2026.
Customers may see missing or incorrect analytics metrics for some jobs. Specifically:
Processed words may be missing for jobs with Chinese, Japanese, or Korean (CJK) as the source language.
Characters, completed words, confirmed words, and locked words may be missing for jobs across all language combinations.
We are continuing to investigate and will share further updates as soon as possible.