Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST
View the provider incident record →Current answer
Phrase experienced a major incident: Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST. ServiceAlert observed recovery on Sep 10, 2026.
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Incident Lifecycle
Affected Components
Translation center
Connectors
Incident Timeline
Monitoring
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
Sep 10, 2026 at 5:34 AM UTC
Investigating
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
Sep 10, 2026 at 5:06 AM UTC
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