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Persona Outage History

Daily provider-status observations and published incident history for Persona.

Operational

Persona is operational. Verified . Official provider source.

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88.1% of 42 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

February 2026
Elevated workflow latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Workflows
resolved
Between 9:50 PM UTC and 10:55 PM UTC, we saw elevated latency across workflows. This is now resolved.
monitoring
Starting 9:50 PM UTC, we saw increased latency across workflows. A fix has been applied. We're seeing improvement and continuing to monitor performance.
investigating
Since 9:50 PM UTC, we've seen elevated workflow latency. We'll post an update soon.
Intermittent errors
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
This issue has been resolved
identified
For approximately three minutes between 7:57 AM 2/6 UTC and 8:00 AM 2/6 UTC we saw intermittent spikes of 500 errors for a subset of US customers. Note: DE1 was not affected during this window.
Degraded performance
major

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API Dashboard Inquiries & Collections Verifications
resolved
We are fully operational, the incident has been closed.
monitoring
All functionality has been restored and we are fully operational. We are continuing to monitor.
monitoring
We are currently processing all transactions, inquiries, workflows and verification. We are continuing to monitor to ensure full functionality has been restored.
identified
All transactions-based flow are fully functional across US and DE shards. We are working on restoring functionality for inquiry-based flows.
identified
We are seeing degraded performance across DE and US regions. We are continuing to work to restore full functionality across all regions.
identified
Functionality in DE region has been restored. We are working to restore full functionality in US region.
identified
We are continuing to work on a fix. The dashboard is accessible and inquiries, verification, and workflows are intermittently being processed across all regions.
identified
We've identified the issue and are working to restore service.
investigating
We're experiencing a service outage as of 19:24 UTC. Our team is actively investigating the issue. We'll post an update soon
January 2026
Tagging System Errors
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue causing tagging errors within Inquiries has been resolved, and functionality has returned to normal. Thank you for your patience while we worked to restore full service.
monitoring
We have implemented a fix for the issue causing Tagging errors within Inquiries and are seeing improved behavior. The team is monitoring the system closely to ensure continued stability.
identified
We have identified the issue causing errors in our Tagging system. This issue occurs only when applying or updating Tags within Inquiries. Our team is actively working on a fix and will provide updates as progress is made.
investigating
We are currently investigating an issue causing errors in our tagging system. Our team is actively working to identify the root cause and assess impact. We will provide updates as more information becomes available.
Degraded Performance for Verifications
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The issue causing increased verification latency has been resolved, and system performance has returned to normal levels. Thank you for your patience while we worked to restore full service.
monitoring
Verification latency has improved following mitigation efforts. Our team is monitoring system performance to ensure continued stability.
investigating
We are currently investigating an issue causing a minor increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.
Increased workflow errors
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
The increase in errors affecting Persona Workflows has been fully resolved. The service is stable and operating normally.
monitoring
Error rates for Persona Workflows have returned to normal levels, and the system is recovering. We are continuing to monitor to ensure full stability.
investigating
On January 27, 2026, we detected an increase in errors affecting Persona Workflows between 18:10–20:40 UTC. Our team is investigating and will provide updates as they become available.
Increased 500 errors
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API Inquiries & Collections Reports Verifications
resolved
We have now fully recovered. All systems are operational. Thank you for your patience.
monitoring
We have recovered in all regions and are closely monitoring systems as traffic resumes. The increase in 500 errors began around 15:36UTC and recovered around 16:33UTC.
identified
Our engineering teams have identified a fix and are working on remediation. We will provide another update shortly.
investigating
We are observing an increase in 500 errors beginning around 15:36UTC. Our engineering team is investigating and we will provide additional updates shortly.
investigating
Persona is investigating reports with problems within the platform and will update in the next 5 minutes
Elevated 4xx and 5xx Errors and Latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API Cases Inquiries & Collections Verifications
resolved
"Between 18:25 UTC to 18:42 UTC, we experienced a period of service degradation due to increased system load that impacted a subset of our backend infrastructure. This resulted in elevated error rates and latency across production environments. The issue has been fully resolved, and systems are operating normally. "
identified
We are currently investigating and addressing an infrastructure issue that is causing elevated error rates across production environments. The issue has been identified, and our team is actively working on a fix.
Elevated 500 response rate
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
A hardware pause on a production database resulted in an approximately 10 second window of elevated 500 request responses for a small number of US-based customers. The issue was automatically corrected and all systems are functioning normally.
investigating
We are investigating a spike in 500 response codes for a subset of our customers.
December 2025
Cloudflare incident impacting customer traffic
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Cloudflare deployed a fix at 17:35 UTC, and our metrics have stabilized.
monitoring
Starting at 15:06 UTC, customers may experience increase 500 error responses from Persona due to a Cloudflare incident. As of 17:35 UTC, Cloudflare has deployed a fix to this incident, and we will continue to monitor.
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