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Persona Outage History

Daily provider-status observations and published incident history for Persona.

Operational

Persona is operational. Verified . Official provider source.

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88.1% of 42 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026
Selfie and Government ID Elevated Latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
Correction the issue was between 21:40 UTC - 22:22 UTC
resolved
On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.
Elevated External API Errors
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API
resolved
Between 19:00 UTC and 22:12 UTC, customers intermittently saw elevated 400 error API responses. The issue is now resolved.
monitoring
Full rollback at 10:12 PM UTC resolved the issue. We are currently monitoring to confirm full resolution.
investigating
Customers are experiencing elevated 400 error response codes.
Slightly elevated workflow run errors for some customers
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
On April 2, 2026 between 2:50 am and 3:32 am UTC, a small number of customers may have experienced slightly elevated response times and an approximately 10% increase in workflow run errors. This is now resolved.
March 2026
Degraded Performance for Verifications
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Verifications
resolved
Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally.
monitoring
Verification latency has improved following mitigation efforts.
investigating
Starting at 3:00 UTC, March 25, we are investigating an issue causing an increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.
Increased 500 Errors on Inquiry and Verify Endpoints
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API
resolved
Between 20:30 UTC, March 23th and 14:26 UTC, March 24th, we had an issue affecting the /inquiry and /verify endpoints, which were returning 500 errors for some requests. This is related to a recent change introduced to improve security around redirect URI validation, which has now been disabled. Service has returned to normal and errors have ceased. We apologize for any disruption this may have caused.
identified
Since 20:30 UTC, March 23th, we have identified an issue affecting the /inquiry and /verify endpoints, which are returning 500 errors for some requests. This is related to a recent change introduced to improve security around redirect URI validation. We have identified the root cause and are actively working on a resolution.
Elevated Workflow completion time on US Legacy
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Workflows
resolved
Between 12:01 am and 12:15am UTC, we saw degraded performance with Workflows on our US1 region. Workflow completion times were elevated during this period. This is now resolved.
identified
Since 12:01 am UTC, we saw degraded performance with Workflows on our US1 region. Workflow completion times were elevated during this period. We've identified the cause and are working on resolving the issue.
Increased latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Workflows
resolved
We experienced elevated latency in our workflows product between 22:36 UTC and 23:15 PM UTC in the US region. This is now resolved.
monitoring
We experienced elevated latency in our workflows product between 22:36 UTC - 23:15 PM UTC. We have returned to normal operating levels and are currently monitoring the situation.
investigating
Acknowledge (investigating) - We're currently investigating elevated response times with event-triggered workflows in the US region. We'll post an update soon.
[CORRECTION] All systems fully operational
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
At 21:06 UTC today we pushed an incorrect status page update as a result of an internal training exercise. We are not currently experiencing any issues and apologize for the additional noise this may have created.
Degraded performance in US Legacy
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

API
resolved
Between Mar 4, 2026 14:09 UTC - Mar 4, 2026 14:21 UTC, Persona identified evaluated response times with the API in US Legacy.
identified
Persona has identified evaluated response times with the API in US Legacy.
February 2026
Elevated workflow latency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

resolved
As of 22:25 PM we have seen performance return to normal for impacted workflows.
monitoring
Between 22:10 PM and 22:25 PM, we saw increased latency across a limited subset of workflows in our US region. A fix has been applied and we have seen performance return to normal for impacted workflows.
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