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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
investigating
We are continuing to investigate this issue.
investigating
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Restaurant O-Series: API intermittently failing requests
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
investigating
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
<b>Certain older network printers</b>
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
<b>In both cases</b>
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
<b>What we are doing</b>
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
<b>If printing is not working at your venue</b>
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
R-series Lightspeed Hub is unable to connect hardware
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Technical Issue with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issue with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issues with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Lightspeed Retail (R-Series)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
April 2026
C-series webshop: Increased errors in New Checkout
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.
Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Failed validation during automated offer creation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
From datadog logs, around 3760 offers missing. 2362 AP, 957 EU, 429 US
investigating
Subset of capital offers that were incorrectly generated as split funding instead of direct debit, failing the offer generation validation
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
investigating
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
