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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
investigating
We are continuing to investigate this issue.
investigating
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Restaurant O-Series: API intermittently failing requests
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
investigating
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
<b>Certain older network printers</b>
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
<b>In both cases</b>
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
<b>What we are doing</b>
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
<b>If printing is not working at your venue</b>
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
K-Series: degraded performance processing payments via Lightspeed Payments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are currently monitoring the results.
investigating
We are currently experiencing an issue with integrated payments initiated through the POS system.
As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
K-series: Legacy Split payment issue with app version 26.22 only
minorSource not attested
Last archived state: resolved
View archived record details
identified
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
O-Series & K-Series: Financial Services reports are delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
May 2026
X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing
minorSource not attested
Last archived state: resolved
View archived record details
identified
The problem has been identified.
investigating
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
Tee sheets reservation slower than normal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th
Source not attested
Last archived state: resolved
View archived record details
monitoring
Lightspeed Payment Retail US only:
Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.
What this means for you:
Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.
The first deposit covers the delayed funds from May 27th.
The second deposit is your regularly scheduled payout...
Investigating: Australian Phone Line Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.
Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.
In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904
We apologize for the inconvenience and appreciate your patience.
Europe only: Instant payout and scheduled same-day payout unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
C-series Backoffice: Internal Server Error
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
