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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
investigating
We are continuing to investigate this issue.
investigating
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Restaurant O-Series: API intermittently failing requests
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
investigating
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
<b>Certain older network printers</b>
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
<b>In both cases</b>
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
<b>What we are doing</b>
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
<b>If printing is not working at your venue</b>
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Hospitality: Delayed Payout Reporting for EU/UK
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.
This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).
The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.
Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks.
As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.
Inventory, Product Search, Sales History and Online Channels delay
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Some retailers may experience delays in updates made to the system showing throughout the system.
This impacts
- inventory levels slow in reflecting the right levels
- product added not appearing in searches and online store
- product updated not reflecting in searches and online store
- sales made may not be available in sales history
We have identified and resolving the issue and are monitoring system recovery
Lag in the polecat pusher
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
June 2026
Dégradation des Performances du MEV
minorSource not attested
Last archived state: resolved
View archived record details
identified
Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils.
Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre.
Revenu Québec travaillent à rétablir la situation dès que possible.
----
Revenu Québec is aware of the ...
investigating
Nous examinons actuellement ce cas.
We are currently investigating this issue.
X-Series - Sales are not appearing in Sales History
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out.
Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
investigating
We are currently investigating an issue where some sales are not appearing in Sales History.
We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
R-Series login issues for some accounts
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified to be related to a 3rd party and they are working on a fix.
investigating
We are aware of login issues on R-Series for some accounts. We are currently investigating.
Issues processing transactions via Lightspeed Payments
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
investigating
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Lightspeed Retail (R-Series) Login using Google
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
