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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
investigating
We are continuing to investigate this issue.
investigating
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Restaurant O-Series: API intermittently failing requests
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
investigating
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
<b>Certain older network printers</b>
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
<b>In both cases</b>
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
<b>What we are doing</b>
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
<b>If printing is not working at your venue</b>
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Return and Exchange Processing Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
Golf services outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
monitoring
BI users for Golf may experience issues with stale data. We are currently working to resolve this.
monitoring
We have now restored all major services and are monitoring them for service stability.
monitoring
We are continuing to restore service.
monitoring
Underlying vendor infrastructure has been repaired and we are restoring services.
identified
We have isolated the source of the outage and are actively working with our vendor to restore services.
identified
We have identified an issue affecting database availability and are pursuing mitigation measures.
investigating
Golf services are impacted by a database issue. We are currently investigating.
Payment Terminal Processing Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is now resolved. We will continue to monitor the situation.
If you are still experiencing issues, please use our standalone payments workaround:
https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Degraded Lightspeed Payments processing may be experienced on R & S-series
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
Payment Terminal Processing Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Some API Endpoints Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Add your message here about outage on the platform for your users or subscribers
Issues with some API Endpoint's
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Add your message to here for the platform users or subscribers
Card Payment Failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.
Slow Cart for C-Series
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue affecting C-Series has been mitigated.
Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Slow Cart for C-Series
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of performance issues affecting C-Series.
Merchants may experience slow loading times, encounter 500 errors when accessing the cart, or see their cart appear empty.
Our team is actively investigating the issue and will provide updates as more information becomes available.
