KnowBe4 Outage History
Daily status observations, past incidents, and reported issue history for KnowBe4.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 23 | 23 |
| July 2026 | 38.7% | 31 | 19 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 71.4% | 7 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
PAB | Error Reporting Phish using Gmail Phish Alert Button
Started:
Phish Alert Button
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.
PAB sending a Non-Delivery Report after an Email is Reported (US Only)
Started:
Phish Alert Button
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings
Google Workspace PhishRIP errors
Started:
monitoring
Based on our investigation into the recent errors affecting Google PhishRIP queries, it appears these may be related to suspended Gmail accounts. We are continuing to monitor the issue.
investigating
We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.
SAT Account Settings not Loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue preventing account settings from loading in the SAT console.
July 2026
Unexpected Emails being quarantined by PhishRIP
Started:
monitoring
A fix has been implemented for this issue and PhishRIP queries are no longer quarantining messages unexpectedly. We are still investigating queries that may have been impacted
investigating
We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly
Protect blank purchasing page on store.knowbe4.com
Started:
KnowBe4 Website
monitoring
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
monitoring
We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Defend - Redirect Upon Login
Started:
identified
A fix has been identified, and we will be monitoring the results as it rolls out.
investigating
We have identified an issue where users may receive a redirect upon logging into Defend, and our engineering team is looking into a fix.
Protect blank purchasing page on store.knowbe4.com
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
investigating
We are continuing to investigate this issue.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
KSAT Intermittent Login Issues - US
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have received reports that users are experiencing issues when logging into the US instance. We are investigating this issue and will update this page when we have more information.
June 2026
Defend - Increased Email Latency (US Only)
Started:
investigating
We have received reports that emails sent to Defend are experiencing delays being delivered to inboxes using SMTP. We are investigating this issue and will update this page when we have more information.
PhishML Evaluations Causing PML:BYPASSED Tags to Apply
Started:
monitoring
We’ve implemented a fix for PhishER and we’re monitoring the results to make sure no further issues occur. Impacted messages can be replayed through all rules and actions. Please be aware this could cause duplicate responses to be sent if an action successfully ran during this incident. If you have further questions or concerns please contact our support team directly: https://support.knowbe4.com/hc/en-us/requests/new
The following Knowledge Base Article contains instructions on how to...
investigating
We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.
KCM GRC - 500 Errors Upon Login
Started:
monitoring
We have identified an issue where users may receive a 500 error upon logging into KCM GRC. A fix has been implemented, and we will continue to monitor this issue.
investigating
We have identified an issue where users may receive a 500 error upon logging into KCM GRC, and our engineering team is looking into a fix.
Phishing test report tab unavailable
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have received reports of the Phishing test reports tab currently being unavailable. We are investigating this issue and will update this page when we have more information.
KnowBe4 Security Center (KSC) | Human Risk Managment Widget Showing No Results
Started:
monitoring
We’ve implemented a fix for the Human Risk Management widget and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that the Human Risk Managment widget is showing no results in the KnowBe4 Security Center. We are investigating this issue and will update this page when we have more information.
Data and User Inconsistencies in Reporting
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We've identified an issue that has resulted in inconsistent reporting, and our engineering team is looking into a fix.
KSAT - Widespread User Profile Access Issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.
May 2026
Unable to upload custom content to the new Modstore
Started:
investigating
We are currently investigating an issue preventing customers from uploading custom content to the new Modstore
Protect - Intermittent Issues with Sending Emails (UK Only)
Started:
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that there is a Intermittent issue sending emails for Protect. We are investigating this issue and will update this page when we have more information.
New Modstore 500 Errors
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've received reports that customers are unable to access the new Modstore experience and are receiving 500 errors. We are investigating these issues and will update this page when we have more information.
Microsoft Ribbon PAB Operation Timeout
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are seeing errors when using the Microsoft Ribbon Phish Alert Button (PAB) to report emails in Classic Outlook. Our team is aware and investigating these errors.
KSAT Latency Issues
Started:
monitoring
Our team has identified an issue causing latency with the KSAT console. A fix has been implemented and we will continue to monitor.
KnowBe4 Academy - Access Issues
Started:
monitoring
Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.
investigating
We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.
Unable to upload items on Workspace - US
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Users will not be able to upload items to US Workspaces, however, downloading is still available. Any Webforms which utilize Workspace will not be able to save items.
PhishER - Unable to Login (US)
Started:
investigating
We are investigating an issue impacting the ability to login to PhishER in the US instance.
April 2026
PhishER - Unable to Login (UK)
Started:
monitoring
We have identified an issue with customers signing into PhishER in the UK instance and implemented a fix which we will continue to monitor. Customers should be able to login successfully.
investigating
We have identified an issue with customers signing into PhishER in the UK instance.
ADI Sync and Training Policy Upload Errors (US Only)
Started:
identified
We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
identified
We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
PhishER Login Issues (CA Only)
Started:
monitoring
We are investigating an issue affecting the ability to login to the PhishER platform. Our team is working on this issue and we will update this page when we have more information.
Intermittent latency for Protect users - US Only
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of latency when viewing or sending emails via Web Access
PhishER Access Issue for UK/CA Instances
Started:
identified
We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.
monitoring
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
March 2026
Defend - Sending multiple abuse mailbox submission notifications
Started:
monitoring
We've implemented a fix and are continuing to monitor to ensure this is resolved
identified
We've identified some users are receiving multiple abuse mailbox submissions. We've identified a fix which should resolve the issue.
Prevent and Protect - Administration Panel Slow or Inaccessible
Started:
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that access to the KnowBe4 Administration Panel is slow or inaccessible. We are investigating this issue and will update this page when we have more information.
Webforms not loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an issue with Webforms not loading and are currently investigating.