KnowBe4 Outage History
Uptime record, past incidents, and downtime history for KnowBe4.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 77.8% | 9 | 2 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 45.2% | 31 | 17 |
| April 2026 | 42.9% | 21 | 12 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
KSAT Intermittent Login Issues - US
Started: Jul 1, 2:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 1, 4:02 PM
investigating
We have received reports that users are experiencing issues when logging into the US instance. We are investigating this issue and will update this page when we have more information.
Jul 1, 2:40 PM
June 2026
Defend - Increased Email Latency (US Only)
Started: Jun 30, 4:14 PM
investigating
We have received reports that emails sent to Defend are experiencing delays being delivered to inboxes using SMTP. We are investigating this issue and will update this page when we have more information.
Jun 30, 4:14 PM
PhishML Evaluations Causing PML:BYPASSED Tags to Apply
Started: Jun 30, 2:18 PM
monitoring
We’ve implemented a fix for PhishER and we’re monitoring the results to make sure no further issues occur. Impacted messages can be replayed through all rules and actions. Please be aware this could cause duplicate responses to be sent if an action successfully ran during this incident. If you have further questions or concerns please contact our support team directly: https://support.knowbe4.com/hc/en-us/requests/new
The following Knowledge Base Article contains instructions on how to...
Jun 30, 3:42 PM
investigating
We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.
Jun 30, 2:18 PM
KCM GRC - 500 Errors Upon Login
Started: Jun 24, 3:48 PM
monitoring
We have identified an issue where users may receive a 500 error upon logging into KCM GRC. A fix has been implemented, and we will continue to monitor this issue.
Jun 24, 10:06 PM
investigating
We have identified an issue where users may receive a 500 error upon logging into KCM GRC, and our engineering team is looking into a fix.
Jun 24, 3:48 PM
Phishing test report tab unavailable
Started: Jun 18, 9:14 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 10:42 PM
investigating
We are continuing to investigate this issue.
Jun 18, 9:16 PM
investigating
We have received reports of the Phishing test reports tab currently being unavailable. We are investigating this issue and will update this page when we have more information.
Jun 18, 9:14 PM
KnowBe4 Security Center (KSC) | Human Risk Managment Widget Showing No Results
Started: Jun 18, 3:13 PM
monitoring
We’ve implemented a fix for the Human Risk Management widget and we’re monitoring the results to make sure no further issues occur.
Jun 18, 3:43 PM
investigating
We have received reports that the Human Risk Managment widget is showing no results in the KnowBe4 Security Center. We are investigating this issue and will update this page when we have more information.
Jun 18, 3:13 PM
Data and User Inconsistencies in Reporting
Started: Jun 16, 10:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 17, 12:48 PM
investigating
We've identified an issue that has resulted in inconsistent reporting, and our engineering team is looking into a fix.
Jun 16, 10:23 PM
KSAT - Widespread User Profile Access Issues
Started: Jun 3, 3:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 3, 4:16 PM
investigating
We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.
Jun 3, 3:07 PM
May 2026
Unable to upload custom content to the new Modstore
Started: May 28, 6:17 PM
investigating
We are currently investigating an issue preventing customers from uploading custom content to the new Modstore
May 28, 6:17 PM
Protect - Intermittent Issues with Sending Emails (UK Only)
Started: May 27, 10:05 AM
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
May 27, 2:39 PM
investigating
We have received reports that there is a Intermittent issue sending emails for Protect. We are investigating this issue and will update this page when we have more information.
May 27, 10:05 AM
New Modstore 500 Errors
Started: May 21, 1:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 21, 1:41 PM
identified
We've received reports that customers are unable to access the new Modstore experience and are receiving 500 errors. We are investigating these issues and will update this page when we have more information.
May 21, 1:40 PM
Microsoft Ribbon PAB Operation Timeout
Started: May 19, 2:16 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 3:25 PM
identified
We are seeing errors when using the Microsoft Ribbon Phish Alert Button (PAB) to report emails in Classic Outlook. Our team is aware and investigating these errors.
May 19, 2:16 PM
KSAT Latency Issues
Started: May 18, 5:28 PM
monitoring
Our team has identified an issue causing latency with the KSAT console. A fix has been implemented and we will continue to monitor.
May 18, 5:28 PM
KnowBe4 Academy - Access Issues
Started: May 13, 6:09 PM
monitoring
Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.
May 13, 6:48 PM
investigating
We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.
May 13, 6:09 PM
Unable to upload items on Workspace - US
Started: May 12, 10:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 12, 11:44 AM
identified
Users will not be able to upload items to US Workspaces, however, downloading is still available. Any Webforms which utilize Workspace will not be able to save items.
May 12, 10:52 AM
PhishER - Unable to Login (US)
Started: May 8, 2:05 AM
investigating
We are investigating an issue impacting the ability to login to PhishER in the US instance.
May 8, 2:05 AM
April 2026
PhishER - Unable to Login (UK)
Started: Apr 30, 1:47 PM
monitoring
We have identified an issue with customers signing into PhishER in the UK instance and implemented a fix which we will continue to monitor. Customers should be able to login successfully.
Apr 30, 2:13 PM
investigating
We have identified an issue with customers signing into PhishER in the UK instance.
Apr 30, 1:47 PM
ADI Sync and Training Policy Upload Errors (US Only)
Started: Apr 27, 1:40 PM
identified
We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
Apr 27, 2:42 PM
identified
We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
Apr 27, 1:40 PM
PhishER Login Issues (CA Only)
Started: Apr 24, 8:35 PM
monitoring
We are investigating an issue affecting the ability to login to the PhishER platform. Our team is working on this issue and we will update this page when we have more information.
Apr 24, 8:35 PM
Intermittent latency for Protect users - US Only
Started: Apr 21, 8:10 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 1:05 PM
identified
The issue has been identified and a fix is being implemented.
Apr 22, 2:32 PM
investigating
We are investigating reports of latency when viewing or sending emails via Web Access
Apr 21, 8:10 PM
PhishER Access Issue for UK/CA Instances
Started: Apr 20, 3:18 PM
identified
We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.
Apr 20, 3:53 PM
monitoring
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
Apr 20, 3:18 PM
March 2026
Defend - Sending multiple abuse mailbox submission notifications
Started: Mar 31, 3:13 PM
monitoring
We've implemented a fix and are continuing to monitor to ensure this is resolved
Mar 31, 3:19 PM
identified
We've identified some users are receiving multiple abuse mailbox submissions. We've identified a fix which should resolve the issue.
Mar 31, 3:13 PM
Prevent and Protect - Administration Panel Slow or Inaccessible
Started: Mar 19, 12:33 PM
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Mar 19, 1:48 PM
investigating
We have received reports that access to the KnowBe4 Administration Panel is slow or inaccessible. We are investigating this issue and will update this page when we have more information.
Mar 19, 12:33 PM
Webforms not loading
Started: Mar 18, 10:33 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 11:48 AM
investigating
We are currently experiencing an issue with Webforms not loading and are currently investigating.
Mar 18, 10:33 AM