New Multi-region uptime checks and custom-domain status pages
KnowBe4

Prevent and Protect Degraded Performance (US Instances)

Minor Impact Resolved Duration: 3d 13h 24m September 28, 2026
View the provider incident record →

Current answer

KnowBe4 experienced a minor incident: Prevent and Protect Degraded Performance (US Instances). ServiceAlert observed recovery on Oct 2, 2026.

Official KnowBe4 status page Current KnowBe4 status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow KnowBe4 for future changes.

Incident Lifecycle

Investigating Monitoring
Affected Components
Mail Flow Mail Flow

Incident Timeline

Monitoring
We have identified an issue with the US instances of Prevent and Protect that has resulted in degraded performance. A fix has been implemented, and we will continue to monitor this issue.
Sep 29, 2026 at 1:44 PM UTC
Investigating
We are currently investigating an issue regarding degraded performance for Prevent and Protect on our US servers.
Sep 28, 2026 at 9:10 PM UTC
Was your business affected by this KnowBe4 outage?
Follow KnowBe4 and route available status alerts to email or a team channel.
Follow KnowBe4 → View KnowBe4 History

Similar KnowBe4 Incidents

Prevent - Missing New Domain Registration Advice Minor Oct 20, 2026 Protect & Prevent Degraded Performance - US Minor Sep 24, 2026 Protect, Prevent, Workspace & Webforms | Intermittent login issues (UK only) Minor Sep 23, 2026 Webforms | Partial Submission Issue (UK only) Minor Sep 23, 2026 Protect | Web Access - Error Sending Emails (UK Only) Minor Sep 21, 2026