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71.1%of 45 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
67.9%
28
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have received reports that the issue with delivery of Email verification MFA for Workspace has been mitigated by Microsoft, and we are monitoring the results.
investigating
We have received reports of an issue with delivery of Email verification MFA for Workspace.
We are investigating this issue and will update this page when we have more information.
We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
monitoring
We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
investigating
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
monitoring
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
PAB | Error Reporting Phish using Gmail Phish Alert Button
minorSource not attested
Last archived state: resolved
View archived record details
Phish Alert Button
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.
PAB sending a Non-Delivery Report after an Email is Reported (US Only)
minorSource not attested
Last archived state: resolved
View archived record details
Phish Alert Button
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings
Google Workspace PhishRIP errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Based on our investigation into the recent errors affecting Google PhishRIP queries, it appears these may be related to suspended Gmail accounts. We are continuing to monitor the issue.
investigating
We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.
SAT Account Settings not Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue preventing account settings from loading in the SAT console.
July 2026
Unexpected Emails being quarantined by PhishRIP
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for this issue and PhishRIP queries are no longer quarantining messages unexpectedly. We are still investigating queries that may have been impacted
investigating
We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly
Defend - Redirect Upon Login
majorSource not attested
Last archived state: resolved
View archived record details
identified
A fix has been identified, and we will be monitoring the results as it rolls out.
investigating
We have identified an issue where users may receive a redirect upon logging into Defend, and our engineering team is looking into a fix.
Protect blank purchasing page on store.knowbe4.com
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
investigating
We are continuing to investigate this issue.
investigating
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
KSAT Intermittent Login Issues - US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have received reports that users are experiencing issues when logging into the US instance. We are investigating this issue and will update this page when we have more information.
June 2026
Defend - Increased Email Latency (US Only)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have received reports that emails sent to Defend are experiencing delays being delivered to inboxes using SMTP. We are investigating this issue and will update this page when we have more information.
PhishML Evaluations Causing PML:BYPASSED Tags to Apply
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix for PhishER and we’re monitoring the results to make sure no further issues occur. Impacted messages can be replayed through all rules and actions. Please be aware this could cause duplicate responses to be sent if an action successfully ran during this incident. If you have further questions or concerns please contact our support team directly: https://support.knowbe4.com/hc/en-us/requests/new
The following Knowledge Base Article contains instructions on how to...
investigating
We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.
