Current answer
KnowBe4 experienced a minor incident: Protect | Web Access - Error Sending Emails (UK Only). ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
Web Access
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 21, 2026 at 2:38 PM UTC
Monitoring
We’ve implemented a fix and are monitoring the results.
Sep 21, 2026 at 2:36 PM UTC
Investigating
We have received reports that users are unable to send emails via Web Access (Secure Message Portal) in the UK region, with Error "503 Service Unavailable". We are investigating this issue and will update this page when we have more information.
Sep 21, 2026 at 9:32 AM UTC
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