Daily provider-status observations and published incident history for Kaseya Inc.
Unknown
Current status for Kaseya Inc cannot be verified right now. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Autotask PSA - Multiple Zones - Outgoing Email Delays
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New ZealandAustralia / New Zealand 2Spanish (Español)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where emails sent from Autotask PSA are delayed.
The Kaseya Engineering Team has identified the issue and are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
October 2026
Datto BCDR - UK Region - Offsite Synchronization Performance Degradation
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels.
We are monitoring for any other issues.
identified
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
An update was deployed to Pinotage (EU1) over the weekend to restore standard device filter evaluation behavior.
Our internal testing confirms that filters are functioning as expected, and all automated tasks are running smoothly. We are actively monitoring platform performance across a full business day before marking this incident fully resolved.
If you paused any scheduled jobs or policies as a precaution, it is now safe to resume them. We will post our next update at the end of the business day.
identified
We are actively addressing an issue affecting device filters that utilize compound criteria, such as "does not contain" combined with nested logical operators.
Engineering is preparing an update to restore previous filter evaluation behavior. The build is currently being validated in our staging environment, and we will provide an update once the production release window is confirmed.
Recommended Actions:
Filters: No action is needed on your existing device filters. Existing configurations will evaluate as expected once the update is deployed.
Automations: As a precaution, partners may choose to temporarily pause or defer non-critical scheduled jobs or policies that target dynamic filters until the update is complete.
We will post our next update once staging validation concludes.
identified
We are aware of a issue affecting device filters that combine negative query conditions, such as “does not contain,” with an embedded AND/OR operator within the filter criteria.
A change with how these conditions are evaluated was made to correct these queries however it was not communicated as expected and may cause some existing filters to return different results than previously anticipated.
We are considering reverting this change, if you believe your filters may be affected, please contact Support for assistance reviewing your configuration and guidance on next steps.
investigating
We are aware of a issue affecting device filters that combine negative query conditions, such as “does not contain,” with an embedded AND/OR operator within the filter criteria.
A change with how these conditions are evaluated was made to correct these queries however it was not communicated as expected and may cause some existing filters to return different results than previously anticipated.
We are considering reverting this change, if you believe your filters may be affected, please contact Support for assistance reviewing your configuration and guidance on next steps.
Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-1555'
Customers hosted on node 'gbe2-bfyii-1555' are accessible again and backups are running normally.
Our R&D team is monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'gbe2-bfyii-1555' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
RocketCyber - EU Region - Pages loading slow or not at all
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Autotask PSA - UK02 - Workflow Rule Delay and Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of an issue affecting Autotask users hosted in the UK02 zone, resulting in increased latency and delays in workflow rule processing.
The Kaseya R&D Team is actively investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
June 2026
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented on both the Syrah and Vidal platforms.
identified
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or la...
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya R&D Team are investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
Please subscribe to this incident to receive update notifications as they become available.
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where partners are unable to access the Workplace portal.
Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices:
UI 15272
Agent #3.17.1.5552
Fixes:
This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled.
The AMSI module remains disabled globally and will be reintroduced through a controlled rollout.
This change does not disable overall EDR protection. It is a temporary mitigation specif...
identified
If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.
investigating
We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority.
What we currently know:
A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution.
What you can do right now:
A reboot of the af...
Endpoint Backup v2 - Backup Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC.
We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience backup failures due to EOF and AOF errors.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are continuing to work on a fix for this issue.
identified
We are continuing the rollout of the fixed agent version to production.
identified
The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.
We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.
identified
The R&D team identified the issue, and developed a fix.
The change is currently being tested before proceeding with the rollout to production.
investigating
We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.
There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.
Subscribe to the Kaseya Status Page for up-t...
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
