We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
ConnectBooster - Intermittent Sync and Access issues
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM.
We recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware.
Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior:
Updating the security intelligence version:
- PowerShell: Update-MpSignature
- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate
After running the update, users can verify the installed version with the following command:
- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
investigating
Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya Engineering Team is investigating this issue with Microsoft.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New Zealand 4UK Limited Release (United Kingdom)UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)Australia / New ZealandAustralia / New Zealand 2Australia/ New Zealand 3 (Sydney Datacenter)German (Deutsch)Spanish (Español)Report Data WarehouseAT01
monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
A fix has been implemented and we are monitoring the results.
identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)German (Deutsch)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
We are aware of a problem where Server4715 is undergoing unscheduled maintenance.
The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
A fix has been implemented and we are monitoring the results.
identified
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Autotask PSA - Sydney Data Center Web Center and API - Unaccessaible
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.
criticalSource not attested
Last archived state: resolved
View archived record details
Off-Site Synchronization
investigating
A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state.
While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.
Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpd...
ConnectBooster - Unable to log in via Kaseya One
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Partners have reported the inability to log into the portal via Kaseya One
The Kaseya R&D Team is investigating the issue.
In the meantime, a workaround of logging directly into the ConnectBooster portal via the primary URL can allow you to log in without Kaseya One. please create a ticket with our Support team or contact them at 833-863-2237 if you need assistance with this process.
Subscribe to the Kaseya Status Page for up-to-date information at https://...
KaseyaOne & Kaseya Store - Issues with payment provider
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines.
During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store.
Core platform functionality outside of payment services will remain unaffected.
We recommend avoiding payment-related actions during this maintenance window where possible. We will monito...
Datto SaaS Protection - Backup performance degradation for some M365 services on Multiple Pods
majorSource not attested
Last archived state: resolved
View archived record details
identified
Significant improvement to backup success rate metrics has been observed across all regions after the latest changes were implemented.
Our R&D team is continuing to deploy configuration changes to further stabilize backup performance in all regions. Backup success rates will continue to be closely monitored as the team is actively working to develop additional improvements to address the API throttling related to the transition from EWS to Microsoft Graph APIs currently in progress.
identified
The latest changes have been deployed to SaaS Protection pods in multiple regions still experiencing backup performance issues.
Our R&D team is continuing to monitor as backup success rate metrics improve across the fleet.
identified
Our R&D team is currently implementing configuration changes in multiple regions to further mitigate the degraded backup performance still affecting some customers.
We will be closely monitoring the results of these changes as we continue to develop additional improvements to accelerate recovery for affected customers.
identified
After the changes made yesterday, we have observed some improvement to backup success rates however backups are currently still degraded for some M365 services across multiple regions due to API throttling related to the transition from EWS to Microsoft Graph APIs.
Our R&D team is continuing to develop additional improvements to address the backup performance issues.
identified
Our R&D team has completed deployment of the configuration changes to SaaS Protection pods in all regions.
Daily backup cadence is now temporarily set to 2x backups per day across the fleet to reduce API throttling and help stabilize backup success rate metrics during the transition from EWS to Microsoft Graph APIs.
Our R&D team is closely monitoring the effects of the changes and expect backup success rates to begin stabilizing over the next several hours.
identified
Our R&D team is continuing to deploy the configuration changes to adjust backup frequency from 3x backups per day to 2x backups per day on SaaS Protection pods in all regions and we are continuing to closely monitor backup success rate metrics.
identified
Our R&D team has begun deployment of the changes to reduce backup cadence on affected SaaS Protection pods across all regions to 2x backups per day to help stabilize backup success rates further. This change is expected to complete deployment by 20:00 ET (00:00 UTC).
Our R&D team is continuing to closely monitor backup performance as these additional changes are implemented.
identified
Our R&D team continues to address backup performance issues affecting some Microsoft 365 services across multiple SaaS Protection pods following the transition from EWS to Microsoft Graph APIs.
To help stabilize backup success rates and reduce API throttling during this migration, backup cadence on affected pods will be temporarily reduced from 3x backups per day to 2x backups per day.
identified
Our R&D team is continuing to address the backup performance issues affecting some M365 services on multiple SaaS Protection pods.
In the meantime, they are preparing to temporarily reduce backup cadence on affected pods from 3x backups per day to 2x backups per day to help stabilize backup success rates in all affected regions.
monitoring
Our R&D team has released a fix to address the backup performance degradation for some M365 services affecting customers hosted in multiple regions and they are closely monitoring.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue where some Datto SaaS Protection customers across multiple regions may experience degraded backup performance for some M365 services.
Affected regions:
AUE
CAE
DES
GBE
SG
USE
The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible.
For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.
July 2026
Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM (Syrah)-- Datto RMM Agent Detected as Malware Post 15.1.0
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent.
We will continue to closely monitor the situation and provide additional updates if necessary.
Thank you for your patience and understanding.
investigating
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
investigating
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DRMM (Syrah) -- Device Filter "Site Name" criterion ignored, returns devices from all sites
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.
Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented.
Our R&D team is continuing to closely monitor backup performance on the pod.
identified
Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
identified
We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some Teams/SharePoint services on pod 'gbe2-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.
monitoring
Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services.
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
