The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
investigating
WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
investigating
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Great BritainIndiaIndonesiaQatarUnited Arab Emirates
investigating
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.
Our teams are currently investigating the issue, and further updates will follow
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
EU Region-lockedGlobal (Europe)IndiaIndonesiaPakistanSaudi ArabiaUnited Arab EmiratesUnited States
investigating
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
investigating
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
investigating
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.
Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
August 2026
Global (Europe) - Delays in processing SEEN delivery reports
Global (Europe)Global (Europe)Global (Europe)Global (Europe)
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Saudi Arabia - Moments and Push Notification Delays
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
investigating
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
Global (Europe) - Customer Portal and HTTP API Degradation
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Global (Europe) - Bulk Message Scheduling Service Degradation
Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)United StatesGlobal (Europe)United StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited States
investigating
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.
We will keep you posted with further updates as the investigation progresses.
investigating
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.
The issue is being actively investigated and we will post further updates as soon as possible.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Global (Europe) - Conversations Auto-Assignment Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.
We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.
As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Pakistan - General connectivity issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
May 2026
EU Region-locked - Advance Analytics service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
This is to inform you that we are currently experiencing issues with our Advanced Analytics service hosted in our EU region‑locked data centers. Our designated engineering team is actively investigating the issue and will share more information as soon as possible.
Global (Europe) - Conversations Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
Multiple locations: WhatsApp template management service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our dedicated team is still working to resolve the issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.
Vodafone India RCS service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
identified
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
investigating
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
investigating
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
Multiple Locations - Whatsapp Flows Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
Multiple Locations - Customer Portal Top-up Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
Multiple Regions – Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as...
April 2026
Global - Customer Portal Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the system to ensure stability.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
