The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
investigating
WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
investigating
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Great BritainIndiaIndonesiaQatarUnited Arab Emirates
investigating
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.
Our teams are currently investigating the issue, and further updates will follow
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
EU Region-lockedGlobal (Europe)IndiaIndonesiaPakistanSaudi ArabiaUnited Arab EmiratesUnited States
investigating
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
investigating
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
investigating
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.
Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
August 2026
Global (Europe) - Delays in processing SEEN delivery reports
Global (Europe)Global (Europe)Global (Europe)Global (Europe)
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Saudi Arabia - Moments and Push Notification Delays
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
investigating
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
Global (Europe) - Customer Portal and HTTP API Degradation
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Global (Europe) - Bulk Message Scheduling Service Degradation
Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)United StatesGlobal (Europe)United StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited States
investigating
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.
We will keep you posted with further updates as the investigation progresses.
investigating
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.
The issue is being actively investigated and we will post further updates as soon as possible.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Great Britain - Delayed seen reports
minorSource not attested
Last archived state: resolved
View archived record details
Great BritainGreat BritainGreat BritainGreat Britain
investigating
We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels.
You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may be delayed or temporarily unavailable, while outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the ro...
Global (Europe) - Email Broadcast Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Homepage Degradation
minorSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Degradation
minorSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Partial Packet Loss
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
Global (Europe) - Whitelabel Portal and traffic processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal service and traffic processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.
Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.
Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.
Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
identified
Improvements are observed while we continue to assess the situation.
investigating
We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Multiple services degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers.
Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted.
Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.
Multiple Locations - WhatsApp service degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
