Global (Europe) - Delays in processing SEEN delivery reports
View the provider incident record →Current answer
Infobip experienced a minor incident: Global (Europe) - Delays in processing SEEN delivery reports. ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
Global (Europe)
Global (Europe)
Global (Europe)
Global (Europe)
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Aug 28, 2026 at 12:30 PM UTC
Identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Aug 28, 2026 at 11:57 AM UTC
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