Global (Europe) - Customer Portal and HTTP API Degradation
View the provider incident record →Current answer
Infobip experienced a major incident: Global (Europe) - Customer Portal and HTTP API Degradation. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
Global (Europe)
Global (Europe)
Incident Timeline
Monitoring
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
We will keep you posted with further confirmation.
Aug 26, 2026 at 12:22 PM UTC
Identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
Aug 26, 2026 at 11:59 AM UTC
Investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Aug 26, 2026 at 11:41 AM UTC
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