The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
investigating
WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
investigating
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Great BritainIndiaIndonesiaQatarUnited Arab Emirates
investigating
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.
Our teams are currently investigating the issue, and further updates will follow
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
EU Region-lockedGlobal (Europe)IndiaIndonesiaPakistanSaudi ArabiaUnited Arab EmiratesUnited States
investigating
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
investigating
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
investigating
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.
Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
August 2026
Global (Europe) - Delays in processing SEEN delivery reports
Global (Europe)Global (Europe)Global (Europe)Global (Europe)
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Saudi Arabia - Moments and Push Notification Delays
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
investigating
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
Global (Europe) - Customer Portal and HTTP API Degradation
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Global (Europe) - Bulk Message Scheduling Service Degradation
Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)United StatesGlobal (Europe)United StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited States
investigating
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.
We will keep you posted with further updates as the investigation progresses.
investigating
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.
The issue is being actively investigated and we will post further updates as soon as possible.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
India - SMPP service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with our SMPP service at India data center.
Our clients may notice an issue with establishing SMPP bind.
Our team is working on resolving the issue, more details will be shared in the next update.
Multiple Locations - Customer Portal issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages.
Our team is investigating the issue, and we will post further updates.
Multiple Locations - Customer Portal Login issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Global (Europe) - Multiple services degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Global (Europe) - Multiple Services Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this incident, and our engineering team is actively working on a solution.
Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.
We will provide further updates once the services have been confirmed to have recovered.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing degradation with multiple services.
You may observe delays with usage and processing.
Our team is working on this and more updates will follow in the next update.
Multiple Locations - Customer Portal Service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Singapore - Voice Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with our Voice Service on Singapore data center. You may experience issues with calls failing.
Our Team is already investigating and more updates will follow.
Our teams are continuously monitoring the situation to ensure it is fully resolved.
monitoring
Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
monitoring
Our team is continuing to monitor the situation to confirm it is completely resolved.
monitoring
The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
monitoring
Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
monitoring
Our dedicated team has deployed a fix and is currently monitoring the situation.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
identified
The issue has been identified and a fix is being implemented.
investigating
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently encountering delays in processing of WhatsApp traffic.
Our dedicated team is already checking this and more updates will follow.
Global (Europe) - Broadcast service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center affecting some campaigns. The issue is currently being investigated and more information will follow in the next update.
Multiple Locations - Meta service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
identified
Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
identified
Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
investigating
Hello,
We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.
Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.
We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.
Thank you for your understanding.
