The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
investigating
WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
investigating
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Great BritainIndiaIndonesiaQatarUnited Arab Emirates
investigating
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.
Our teams are currently investigating the issue, and further updates will follow
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
EU Region-lockedGlobal (Europe)IndiaIndonesiaPakistanSaudi ArabiaUnited Arab EmiratesUnited States
investigating
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
investigating
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
investigating
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.
Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
August 2026
Global (Europe) - Delays in processing SEEN delivery reports
Global (Europe)Global (Europe)Global (Europe)Global (Europe)
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Saudi Arabia - Moments and Push Notification Delays
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
investigating
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
Global (Europe) - Customer Portal and HTTP API Degradation
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Global (Europe) - Bulk Message Scheduling Service Degradation
Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)United StatesGlobal (Europe)United StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited States
investigating
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.
We will keep you posted with further updates as the investigation progresses.
investigating
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.
The issue is being actively investigated and we will post further updates as soon as possible.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Multiple Locations - Email and Agent OS service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
Global (Europe) - Broadcast service degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
July 2026
India - The processing of inbound messages is partially disrupted
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate this issue.
identified
We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Multiple locations - Inbound processing and delivery report events are partially degraded.
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
We are currently investigating an issue affecting the ability to create new email domains across all data centers.
Existing email traffic and previously configured domains are not impacted.
We are working on a resolution and will provide updates as the situation develops.
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Global (Europe) - Chat Applications and Email Processing Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf
You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
The issue is currently being investigated and more information will follow in the next update.
Global (Europe) - Inbound WhatsApp service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The team is still investigating this issue. We'll continue sharing updates.
investigating
We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Pakistan - General Connectivity degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a general connectivity degradation at the Pakistan data center.
Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability.
Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
Global (Europe) - Mobile Push Notifications Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API.
Our team is actively investigating the issue and will provide further updates as soon as they become available.
