We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.
investigating
We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.
This incident also had impact on Frontend Observability for the same region.
A fix has been deployed, and things have stablized. We will continue to monitor on our end.
identified
We’ve identified the cause of an issue impacting Log writes. Our team is currently implementing a fix.
Some Grafana UI features may be unavailable or reverting to legacy behaviour
A fix has been applied and metrics write error rates in prod-us-central-0 have returned to normal levels. Metrics ingestion is operating as expected. We are continuing to monitor the affected systems to confirm full recovery before marking this incident resolved.
investigating
We are investigating elevated error rates affecting metrics writes in prod-us-central-0. Customers in this region may see failed or delayed metrics ingestion, gaps in recent data on dashboards and queries, and alert rules that depend on the affected series may not evaluate as expected.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Gateway Slowness Detected in Prod (US-East-1)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Successful requests have dropped, users may not be able to access their instances.. The issue is under investigation.
InfluxDB Datasource - Intermittent Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting the InfluxDB datasource. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting the InfluxDB plugin. Some users may see intermittent failures.
Our team is actively working to identify the cause. Thank you for your patience.
Cloudwatch Datasource Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We’re currently investigating an issue affecting Cloudwatch datasources. Our team is actively working to identify the cause. Thank you for your patience.
Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Grafana Labs is implementing measures to safeguard the Grafana Cloud platform against ongoing unauthorized use while preserving the capabilities relied upon by our community. Effective immediately, we have made the following modifications to the platform:
Alerting
Email alerting has been disabled for new Grafana Cloud Free and Trial accounts; however, all other integrations such as webhooks remain functional. Additionally, Cloud Alertmanager is now disabled for Grafana instances in these acc...
monitoring
We are continuing to monitor for any further issues.
monitoring
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The issue is now confirmed to be widespread, affecting Prometheus across all regions.
Customers may continue to experience elevated 429 (rate limit) errors, particularly when querying metrics, with failures or inconsistent responses possible.
Our engineering team remains fully engaged and is actively working on mitigation and resolution efforts with the highest priority.
investigating
We are currently experiencing a major incident causing elevated 429 (rate limit) errors across multiple regions, primarily impacting metrics querying.
This is a high-priority issue, and our engineering team is actively engaged and working urgently to identify the root cause and restore full service as quickly as possible. Customers may experience widespread failures or delays when querying metrics during this time.
We understand the significant impact this may have and will continue to prov...
Query Caching - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Currently prod-us-east-0 and prod-eu-west-3 have recovered, and we are continuing to monitor prod-us-central-0 which is in the process of recovery.
investigating
As of 20:52 UTC, we are currently investigating degraded Query Caching performance in multiple regions. For datasources where query caching is configured, some queries may take longer than usual.
Our team is actively working to identify the cause. Thank you for your patience.
Issues on Stack creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is fixed and we are currently monitoring the service.
identified
Since today 16th at ~12:11UTC we are seeing issues on stack creation across all our regions. Customers will experience error message when attempting to create a stack.
Our engineering team has identified the source of the issue as external to Grafana (provider), and they are tracking its recovery.
Degraded Ticket Visibility in Support System
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from o...
K6 Sporadic DNS Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has deployed a fix and we are currently monitoring the behaviour of the system until full resolution.
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We are having sporadic DNS issues that occasionally affect the start of cloud test runs, causing them to abort. We are currently working to resolve. The issue has been occurring since April 9.
Grafana Cloud Logs - Write degradation in us-east-3
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are seeing issues on the write path for Loki in cluster in us-east-3, and we are actively investigating this issue.
