Current answer
Grafana Cloud experienced a minor incident: IRM Unable to Send SMS to Thailand Numbers. ServiceAlert observed recovery on Oct 19, 2026.
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ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Incident Management and Response (IRM)
Incident Timeline
Identified
SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
Oct 16, 2026 at 3:20 PM UTC
Identified
SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
Oct 15, 2026 at 9:33 AM UTC
Identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
Oct 13, 2026 at 9:35 PM UTC
Identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
Oct 9, 2026 at 12:51 PM UTC
Identified
This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this.
Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
Oct 6, 2026 at 1:42 PM UTC
Identified
The issue has been identified.
We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share.
Users should configure mobile push or phone calls as notifications.
We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share.
Users should configure mobile push or phone calls as notifications.
Oct 5, 2026 at 9:47 PM UTC
Investigating
We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info.
Users should configure mobile push or phone calls as notifications.
Users should configure mobile push or phone calls as notifications.
Oct 5, 2026 at 4:17 PM UTC
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