Grafana.comSupport TicketsIntegrationsCost Management and BillingFleet ManagementIncident Management and Response (IRM)GCP UK - prod-gb-south-0Public SnapshotsGCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0: APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: Public ProbesGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Rule EvaluationGCP UK - prod-gb-south-0: Alertmanager and Rules Configuration APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: AlertmanagerGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Metrics Generator
identified
We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.
identified
Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating an issue affecting metrics reads and rule evaluations in mimir-prod-66. Our team is actively working to identify the cause. Thank you for your patience.
The fix has been implemented, and we are monitoring the results.
identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
We have put some mitigations in place which seem to have helped with the errors.
We continue to monitor the results.
investigating
We are continuing to investigate this issue.
investigating
A small number of customers with stacks in prod-us-central-4 are receiving "forbidden" errors when querying Prometheus data sources.
We are investigating and will provide an update soon.
Phone call notifications to numbers in Russia and Kazakhstan are blocked
Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Elevated Errors Ingesting Metrics in AWS US East (VA)
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.
investigating
We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Gateway Slowness Detected in Prod (US-East-1)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Successful requests have dropped, users may not be able to access their instances.. The issue is under investigation.
InfluxDB Datasource - Intermittent Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting the InfluxDB datasource. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting the InfluxDB plugin. Some users may see intermittent failures.
Our team is actively working to identify the cause. Thank you for your patience.
Cloudwatch Datasource Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We’re currently investigating an issue affecting Cloudwatch datasources. Our team is actively working to identify the cause. Thank you for your patience.
Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Grafana Labs is implementing measures to safeguard the Grafana Cloud platform against ongoing unauthorized use while preserving the capabilities relied upon by our community. Effective immediately, we have made the following modifications to the platform:
Alerting
Email alerting has been disabled for new Grafana Cloud Free and Trial accounts; however, all other integrations such as webhooks remain functional. Additionally, Cloud Alertmanager is now disabled for Grafana instances in these acc...
monitoring
We are continuing to monitor for any further issues.
monitoring
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The issue is now confirmed to be widespread, affecting Prometheus across all regions.
Customers may continue to experience elevated 429 (rate limit) errors, particularly when querying metrics, with failures or inconsistent responses possible.
Our engineering team remains fully engaged and is actively working on mitigation and resolution efforts with the highest priority.
investigating
We are currently experiencing a major incident causing elevated 429 (rate limit) errors across multiple regions, primarily impacting metrics querying.
This is a high-priority issue, and our engineering team is actively engaged and working urgently to identify the root cause and restore full service as quickly as possible. Customers may experience widespread failures or delays when querying metrics during this time.
We understand the significant impact this may have and will continue to prov...
Query Caching - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Currently prod-us-east-0 and prod-eu-west-3 have recovered, and we are continuing to monitor prod-us-central-0 which is in the process of recovery.
investigating
As of 20:52 UTC, we are currently investigating degraded Query Caching performance in multiple regions. For datasources where query caching is configured, some queries may take longer than usual.
Our team is actively working to identify the cause. Thank you for your patience.
Issues on Stack creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is fixed and we are currently monitoring the service.
identified
Since today 16th at ~12:11UTC we are seeing issues on stack creation across all our regions. Customers will experience error message when attempting to create a stack.
Our engineering team has identified the source of the issue as external to Grafana (provider), and they are tracking its recovery.
Degraded Ticket Visibility in Support System
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from o...
K6 Sporadic DNS Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has deployed a fix and we are currently monitoring the behaviour of the system until full resolution.
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We are having sporadic DNS issues that occasionally affect the start of cloud test runs, causing them to abort. We are currently working to resolve. The issue has been occurring since April 9.
Grafana Cloud Logs - Write degradation in us-east-3
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are seeing issues on the write path for Loki in cluster in us-east-3, and we are actively investigating this issue.
