Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)
View the provider incident record →Current answer
Grafana Cloud experienced a minor incident: Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA). ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
AWS US East - prod-us-east-3
Incident Timeline
Identified
An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.
Sep 30, 2026 at 2:31 PM UTC
Identified
We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.
Sep 30, 2026 at 1:43 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 30, 2026 at 1:40 PM UTC
Investigating
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
Sep 30, 2026 at 12:40 PM UTC
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