Elevated Errors Ingesting Metrics in AWS US East (VA)
View the provider incident record →Current answer
Grafana Cloud experienced a major incident: Elevated Errors Ingesting Metrics in AWS US East (VA). ServiceAlert observed recovery on Oct 12, 2026.
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Incident Lifecycle
Affected Components
AWS US East (VA) - prod-us-east-3
Incident Timeline
Identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
Oct 12, 2026 at 3:01 PM UTC
Identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
Oct 12, 2026 at 2:01 PM UTC
Identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.
Oct 12, 2026 at 12:53 PM UTC
Identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.
Oct 12, 2026 at 11:56 AM UTC
Investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.
Oct 12, 2026 at 10:55 AM UTC
Investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.
Oct 12, 2026 at 10:08 AM UTC
Investigating
We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.
Oct 12, 2026 at 9:45 AM UTC
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