Current answer
Grafana Cloud experienced a minor incident: Authentication errors in prod-us-west-0. ServiceAlert observed recovery on Oct 14, 2026.
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ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
AWS US West - prod-us-west-0
Incident Timeline
Monitoring
The fix has been implemented, and we are monitoring the results.
Oct 14, 2026 at 3:25 PM UTC
Identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
Oct 14, 2026 at 3:00 PM UTC
Identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
Oct 14, 2026 at 1:58 PM UTC
Investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
Oct 14, 2026 at 12:57 PM UTC
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