Grafana.comSupport TicketsIntegrationsCost Management and BillingFleet ManagementIncident Management and Response (IRM)GCP UK - prod-gb-south-0Public SnapshotsGCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0: APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: Public ProbesGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Rule EvaluationGCP UK - prod-gb-south-0: Alertmanager and Rules Configuration APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: AlertmanagerGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Metrics Generator
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating an issue affecting metrics reads and rule evaluations in mimir-prod-66. Our team is actively working to identify the cause. Thank you for your patience.
The fix has been implemented, and we are monitoring the results.
identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
We have put some mitigations in place which seem to have helped with the errors.
We continue to monitor the results.
investigating
We are continuing to investigate this issue.
investigating
A small number of customers with stacks in prod-us-central-4 are receiving "forbidden" errors when querying Prometheus data sources.
We are investigating and will provide an update soon.
Phone call notifications to numbers in Russia and Kazakhstan are blocked
Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Elevated Errors Ingesting Metrics in AWS US East (VA)
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.
investigating
We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.
Degraded Performance with Increased Latency for Grafana Cloud Metrics and Traces in GCP US Central
GCP US Central - prod-us-central-0GCP US Central - prod-us-central-5GCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: IngestionGCP US Central - prod-us-central-0: Ingestion
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We continue to investigate this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 18:30 UTC
investigating
We continue seeing elevated error rates and latency, and keep working with our cloud provider on this issue.
Next update by 17:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 16:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 15:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Update to scope: we have not confirmed any impact to Grafana Cloud Logs, and Logs has been removed from the affected components. We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Beginning around 10:20 UTC, we have been seeing intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency and occasional errors affecting Grafana Cloud Traces in prod-us-central-0. Customers may see errors or delays when sending metrics, logs and traces. We are actively investigating. Next update by 13:40 UTC.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Incident Management unavailable in US Central
minorSource not attested
Last archived state: resolved
View archived record details
Incident Management and Response (IRM)
monitoring
A fix has been applied and Incident Management in US Central is recovering. The Incident public API is responding normally, and customers can create, view, and query Incidents again. We are continuing to monitor the recovery to confirm the service is fully stable.
investigating
We are investigating an outage affecting Grafana Incident in the US Central region (prod-us-central-0). Customers are unable to create, view, or query Incidents, and requests to the Incident public API are timing out. All customers in this region are affected.
Grafana OnCall is not impacted — alert ingestion, alert group creation, and notification delivery are all operating normally.
K6 Test Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Telemetry push APIs went down at 15:06 UTC, causing tests to lose telemetry data, like metrics, logs, traces, and browser screenshots.
This issue has now been mitigated, and we are monitoring to determine root cause as well as full resolution.
Some Grafana Instances Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have rolled out a change to the affected regions to restore services.
investigating
We have identified the cause: our cloud provider has exhausted compute capacity in the affected region. We are working directly with them and are moving affected workloads to alternative capacity to restore service.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue that causing some Grafana deployments in prod-us-central-0 and prod-us-central-3 to become unavailable.
Logs latency increase within prod-eu-west-3
minorSource not attested
Last archived state: resolved
View archived record details
investigating
There's still a minor latency increase in this cell however we have identified that it is improving although not back to normal as of yet. We will continue to look into this.
investigating
We have identified minor latency increases in write endpoints within the prod-eu-west-3. Our team is currently monitoring and investigating this.
K6 - Cloud test-run issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A critical piece of infrastructure behaved poorly after a reboot. It has now been properly recovered
investigating
We are currently investigating an issue which is resulting in some test runs to abort and metrics data to be incomplete for a subset of tests
July 2026
Degraded Performance: Stack Provisioning Failures within certain reigons (PDC Setup)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting stack provisioning. Attempting to set up PDC on newly created stacks will currently fail across several regions. We are currently looking into the cause of this.
PDC Authentication Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue impacting PDC authentication. We will provide additional updates as they become available.
Issues with Billing/Usage Dashboard Metrics and Panels.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue, and are working on deploying a fix.
investigating
We are investigating an outage for the Billing / Usage dashboard metrics and panels. This appears to be partially affecting organizations using Grafana Cloud.
We are working on identifying and resolving the issue
IRM Performance Degradation in EU Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the underlying issue affecting Grafana IRM in our EU region and are actively working to restore normal service.
Users may continue to experience a degraded or unresponsive IRM UI, reduced availability of the public API, and delays in notifications while mitigation efforts are underway.
Our engineering team is working to restore full functionality as quickly as possible. We will provide another update as more information becomes available.
investigating
We are currently investigating an issue affecting Grafana IRM in our EU region. Users may experience a degraded or unresponsive IRM UI, reduced availability of the public API, and delays in notifications.
Our engineering team is actively investigating the issue and working to restore normal service. We will provide another update as more information becomes available.
Partial OTLP Write Outage in prod-us-east-3
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue affecting OTLP ingestion in the prod-us-east-3 region. Customers may experience intermittent failures when writing telemetry to the OTLP endpoint. Based on current information, logs are confirmed to be affected, and metrics and traces may also be impacted.
Our investigation indicates intermittent failures began around 08:00 UTC, with the primary period of impact occurring between 15:30 UTC and 17:45 UTC. We are continuing to investigate the scope and root cause ...
