Grafana.comSupport TicketsIntegrationsCost Management and BillingFleet ManagementIncident Management and Response (IRM)GCP UK - prod-gb-south-0Public SnapshotsGCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0GCP UK - prod-gb-south-0: APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: Public ProbesGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Rule EvaluationGCP UK - prod-gb-south-0: Alertmanager and Rules Configuration APIGCP UK - prod-gb-south-0: QueryingGCP UK - prod-gb-south-0: AlertmanagerGCP UK - prod-gb-south-0: IngestionGCP UK - prod-gb-south-0: Metrics Generator
identified
We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.
identified
Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
As of 06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating an issue affecting metrics reads and rule evaluations in mimir-prod-66. Our team is actively working to identify the cause. Thank you for your patience.
The fix has been implemented, and we are monitoring the results.
identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.
We have put some mitigations in place which seem to have helped with the errors.
We continue to monitor the results.
investigating
We are continuing to investigate this issue.
investigating
A small number of customers with stacks in prod-us-central-4 are receiving "forbidden" errors when querying Prometheus data sources.
We are investigating and will provide an update soon.
Phone call notifications to numbers in Russia and Kazakhstan are blocked
Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
investigating
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue.
As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative.
We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Elevated Errors Ingesting Metrics in AWS US East (VA)
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.
identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.
investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.
investigating
We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Tempo Write Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again within an hour.
investigating
We are currently investigating a write outage affecting prod-us-east-3. The issue began at 18:50 UTC. Users may experience errors, timeouts, or unavailability while we work to identify the cause and restore service.
K6 Browser Testing/Timeline Not Available
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue affecting browser testing.
Users running browser tests will not be able to see the browser timeline.
Our team is actively working to identify the cause and will share an update within two hours.
Thank you for your patience.
Unable to Edit Notification Policies
minorSource not attested
Last archived state: resolved
View archived record details
identified
We’ve identified the cause of the issue impacting notification policies. Our team is currently implementing a fix. We’ll provide another update in 2 hours or sooner if the situation changes.
identified
We’ve identified the cause of the issue impacting notification policies. Our team is currently implementing a fix. We’ll provide another update in 2 hours or sooner if the situation changes.
investigating
We’re currently investigating an issue affecting notification policies. Our team is actively working to identify the cause and will share an update within 2 hours. Thank you for your patience.
Notification Policies and Contact Points Missing in UI on the Slow Release Channel
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again within 2 hours.
identified
We’ve identified the cause of the issue impacting the Notification Policy and Contact Point UI. Our team is currently implementing a fix.
We’ll provide another update when the fix is deployed and we monitor the expected improvement.
investigating
We’re continuing to investigate the issue with the alerting UI. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 2 hours.
investigating
We’re currently investigating an issue affecting notification policies and contact points for instances on the slow release channel. Alerting API calls for contact points and notification policies return data as expected, so this appears to be limited to the UI.
Our team is actively working to identify the cause and will share an update within 1-2 hours. Thank you for your patience.
Partial K6 Test Run Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're experiencing an outage affecting test runs that use k6 extensions. The issue prevents users from executing these types of test runs both locally and in Grafana Cloud.
Test runs that do not use extensions are not affected by this incident.
AWS integration Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a noticeable drop in active series for the AWS integration that began around 18:15 UTC.
This issue may cause scrapes to hit rate limits, which can result in individual data points not being collected for the serverless integration. The impact is intermittent and may affect any customer using the AWS integration, regardless of region.
We are currently working to identify the cause and will provide an update as soon as we have more information.
Query degradation and possible rule evaluation failure on prod-eu-west-0.cortex-prod-01
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delays in ingesting data, possibly causing partial query results and failed rule evaluations for prod-eu-west-0.cortex-prod-01 metrics cell.
March 2026
Some of the CloudWatch queries are failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Some of the CloudWatch queries were failing.
Started at 08:37 UTC
Monitoring from 09:21 UTC
Some Grafana Instances Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again in 1 hour.
identified
We’ve identified the cause of the issue impacting the instances. Our team is currently implementing a fix. We’ll provide another update in 1–2 hours, or sooner, if the situation changes.
investigating
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.
investigating
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.
investigating
We’re currently investigating an issue which is affecting primarily users on the Free tier. Impacted users will be met with a "your Grafana instance is loading" message indefinitely. Our team is actively working to identify the cause and will share an update within 1-2 hours. Thank you for your patience.
Prometheus writes in prod-eu-west-3 are degraded
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed mitigation and seen improvement in write failures over the past week. We are still seeing intermittent spikes in latency and continue to monitor.
monitoring
We are still seeing intermittent issues and continue to seek a resolution
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor this through the weekend.
monitoring
We are continuing to monitor the previously impacted environments.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The metric writes issue reported in https://status.grafana.com/incidents/gfshj17lxj5z is still ongoing.
Our Engineering team is actively investigating this and we will provide further updates as our investigation progresses.
