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71.4%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Actions that use Loop Returns may be delayed or fail because of an ongoing incident at Loop. Other actions are not affected. We'll share updates as Loop recovers.
A fix has been implemented and we are monitoring the results.
identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Voice/SMS functionality degraded due to a Twilio incident
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this pa...
Cloud service provider network incident may affect a subset of Gorgias Customers
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Degraded performance of analytics services
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The root cause was addressed and we are currently monitoring the services.
identified
Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
Delayed Search Results for Recent Tickets
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
europe-west3 — Stale views data and missing ticket counts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue affecting views in the europe-west3 cluster. Ticket counts and view data should now be updating, however performance is still degraded and updates may take longer than usual. We are monitoring the situation and will deploy a definitive fix to fully resolve the issue.
investigating
We are continuing to investigate this issue.
investigating
Customers in the europe-west3 cluster may experience stale data in their views — including incorrect or missing ticket counts. Other regions are not impacted. Our team is actively working on a fix and will provide an update once resolved.
Shopify degraded performance
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to monitor this issue.
identified
We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync.
Shopify status page: https://www.shopifystatus.com/.
We will provide the next update in 1 hour.
Chat are not working properly
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
WhatsApp, Instagram and Facebook messages might be delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Delays in HTTP integrations for some accounts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
Elevated latency in ecommerce data processing in the Australian region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region.
Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.
The b...
Customer data in cluster us-east4-5f09 has lag
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are receiving a surge of data which is causing the customer consumer data lag of about 1h.
We are monitoring the data and will send another update in the next 2h.
brief delay in subscription & invoice updates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
identified
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
monitoring
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.
The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.
A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
