Ticket, order and product search showing outdated results
View the provider incident record →Current answer
Gorgias experienced a major incident: Ticket, order and product search showing outdated results. ServiceAlert observed recovery on Aug 27, 2026.
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Incident Lifecycle
Affected Components
Web App
us-east1-c94b
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 27, 2026 at 4:43 PM UTC
Identified
We are continuing to work on a fix for this issue.
Aug 27, 2026 at 4:30 PM UTC
Investigating
We are currently investigating this issue.
Aug 27, 2026 at 4:22 PM UTC
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