Current answer
Gorgias experienced a major incident: Increased latency in the ai agent. The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
AI Agent
Incident Timeline
Identified
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Sep 30, 2026 at 5:23 PM UTC
Monitoring
We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
Sep 30, 2026 at 5:21 PM UTC
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