Current answer
Gorgias experienced a major incident: Instagram direct message delayed ingestion. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Instagram Direct Messages
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 2, 2026 at 6:03 PM UTC
Identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Our team is investigating and working to restore normal delivery times.
Sep 2, 2026 at 2:49 PM UTC
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