Gorgias Outage History

Uptime record, past incidents, and downtime history for Gorgias.

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90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
May 2026	68%	25	8
April 2026	56.7%	30	13
March 2026	48.4%	31	16
February 2026	80%	5	1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026

Some merchands are reporting orders missing from the widgets / search

Started: May 21, 2:24 PM

identified

We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.

May 21, 2:40 PM

investigating

We are currently investigating this issue.

May 21, 2:24 PM

Ticket Search is delaying on one of the helpdesk cluster

major

Started: May 21, 7:21 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 21, 8:12 AM

investigating

We are currently investigating this issue.

May 21, 7:21 AM

Ticket view count is not updating on some accounts.

Started: May 18, 2:47 AM

identified

We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up. Sorry for the inconvenience.

May 18, 3:46 AM

investigating

Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.

May 18, 2:47 AM

Delayed or missing view counts

minor

Started: May 7, 2:24 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 7, 3:53 AM

identified

We are continuing to work on a fix for this issue.

May 7, 2:43 AM

investigating

We are currently investigating this issue.

May 7, 2:24 AM

Delayed ticket search results

minor

Started: May 6, 6:34 AM

monitoring

A fix has been implemented and we are monitoring the results.

May 6, 7:00 AM

investigating

We are currently investigating this issue causing delayed ticket search results.

May 6, 6:34 AM

April 2026

Account signup form reports errors

major

Started: Apr 24, 2:58 PM

monitoring

A fix has been deployed, we are monitoring to ensure continuation of service

Apr 24, 3:24 PM

investigating

We are currently investigating this issue.

Apr 24, 2:58 PM

Message processing has been restored across all affected services

major

Started: Apr 17, 7:07 AM

monitoring

Channels integrations are fully operational — all queued messages have been processed and are up to date. E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes. We will post a final update once e-commerce data is fully up to date. Thank you for your patience.

Apr 17, 10:47 AM

investigating

Our team has investigated and attempted several mitigations, however the issue is still ongoing. We are continuing to actively investigate and will provide an update as soon as we have more information. We apologize for the inconvenience.

Apr 17, 10:18 AM

investigating

Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.

Apr 17, 7:45 AM

investigating

New messages are not processed in real time; delayed message routing for channel and ecommerce integrations We are currently investigating this issue.

Apr 17, 7:07 AM

europe-west1-c511 cluster experiencing partial outage

major

Started: Apr 9, 5:18 PM

monitoring

We are continuing to work on a fix for this issue.

Apr 9, 5:18 PM

Some customers may experience delayed ticket and order updates or missing data

major

Started: Apr 9, 12:19 PM

monitoring

Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC. We are continuing to monitor for residual effects and will provide additional updates as they become available.

Apr 9, 8:43 PM

identified

We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational. **What happened** Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway. **What you might see** - Messages from that window may be temporarily missing or out of order. - Ticket threading issues — a re...

Apr 9, 3:53 PM

investigating

Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data. We are currently investigating this issue.

Apr 9, 12:19 PM

No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4

major

Started: Apr 9, 10:42 AM

investigating

We are currently investigating this issue.

Apr 9, 10:42 AM

Customers' search not up to date

major

Started: Apr 6, 10:42 PM

monitoring

We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.

Apr 7, 2:56 AM

identified

We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.

Apr 7, 1:47 AM

investigating

Apr 6, 10:42 PM

Automation Rules Not Triggering

minor

Started: Apr 3, 12:46 PM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 3, 12:52 PM

identified

We are continuing to work on a fix for this issue.

Apr 3, 12:46 PM

March 2026

AI Agent not processing email tickets

major

Started: Mar 26, 4:00 PM

identified

We have identified the problem and are continuing to work on a fix for this issue.

Mar 26, 4:25 PM

investigating

We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.

Mar 26, 4:00 PM

AI Agent and Automation analytics are delayed

major

Started: Mar 20, 3:55 PM

investigating

We are currently investigating this issue.

Mar 20, 5:47 PM

investigating

We are currently investigating this issue.

Mar 20, 3:55 PM

Issues with Rule Execution and delivery of messages on europe-west4-e7f4

minor

Started: Mar 17, 12:31 PM

monitoring

We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.

Mar 17, 1:48 PM

identified

Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline. We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.

Mar 17, 1:35 PM

investigating

We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail). We apologize for the inconvenience caused and are actively looking towards resolving the behavior.

Mar 17, 1:01 PM

investigating

We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users. Our engineering team is actively investigating and monitoring the system.

Mar 17, 12:31 PM

Outlook Email Integration - Disconnected

Started: Mar 16, 6:52 AM

identified

While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been. While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317). In addition to be more reliable, forwarding integrations are a...

Mar 16, 10:09 AM

monitoring

We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly. We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...

Mar 16, 9:34 AM

identified

We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority. Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you. We will provide another update once the fix has been depl...

Mar 16, 6:54 AM

identified

We are continuing to work on a fix for this issue.

Mar 16, 6:52 AM

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