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71.4%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Actions that use Loop Returns may be delayed or fail because of an ongoing incident at Loop. Other actions are not affected. We'll share updates as Loop recovers.
A fix has been implemented and we are monitoring the results.
identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Voice/SMS functionality degraded due to a Twilio incident
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this pa...
Cloud service provider network incident may affect a subset of Gorgias Customers
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
WhatsApp: Unexpected Ticket Activity
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 4:30 PM and 8:00 PM UTC on August 10th, some customers using the WhatsApp integration saw unexpected ticket behavior. New tickets were created with older messages, and some previously closed tickets reopened with older messages added to them, which in some cases produced duplicates.
Current status:
The underlying issue is resolved and normal WhatsApp message processing has resumed. We are investigating the billing impact for affected accounts.
Impact:
- Closed WhatsApp tickets reope...
CORS issues on signup
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue. Some users may experience issues during signup
July 2026
Delayed email sync for Gmail integrations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Email delivery from Gmail stopped and then resumed on its own, without any change on our side - we found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
investigating
We are currently investigating this issue.
Temporary unavailability of the e-commerce data service
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
investigating
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
Realtime updates lagging on us-cental-d8ff cluster
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue. There might be lag on realtime updates on us-central1-df88
[AI Agent][API] Elevated 5XX errors on the AI Agent API
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
Store website and URLs sync failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
identified
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
investigating
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
High Latency in Helpdesk
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Files cannot be opened in the ticket attachments and pasted files
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
