Gorgias Outage History
Daily status observations, past incidents, and reported issue history for Gorgias.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 88% | 25 | 3 |
| July 2026 | 67.7% | 31 | 10 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 20% | 5 | 4 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
WhatsApp: Unexpected Ticket Activity
Started:
monitoring
Between 4:30 PM and 8:00 PM UTC on August 10th, some customers using the WhatsApp integration saw unexpected ticket behavior. New tickets were created with older messages, and some previously closed tickets reopened with older messages added to them, which in some cases produced duplicates.
Current status:
The underlying issue is resolved and normal WhatsApp message processing has resumed. We are investigating the billing impact for affected accounts.
Impact:
- Closed WhatsApp tickets reope...
CORS issues on signup
Started:
investigating
We are currently investigating this issue. Some users may experience issues during signup
July 2026
Delayed email sync for Gmail integrations
Started:
monitoring
Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Email delivery from Gmail stopped and then resumed on its own, without any change on our side - we found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
investigating
We are currently investigating this issue.
Temporary unavailability of the e-commerce data service
Started:
monitoring
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
investigating
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
Realtime updates lagging on us-cental-d8ff cluster
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue. There might be lag on realtime updates on us-central1-df88
[AI Agent][API] Elevated 5XX errors on the AI Agent API
Started:
investigating
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
Store website and URLs sync failures
Started:
monitoring
We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
identified
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
investigating
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
High Latency in Helpdesk
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Files cannot be opened in the ticket attachments and pasted files
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Helpdesk general slowness
Started:
identified
We're working on deploying a fix
investigating
We are currently investigating this issue.
June 2026
Degraded performance of analytics services
Started:
monitoring
The root cause was addressed and we are currently monitoring the services.
identified
Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
Delayed Search Results for Recent Tickets
Started:
identified
We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
europe-west3 — Stale views data and missing ticket counts
Started:
monitoring
We have mitigated the issue affecting views in the europe-west3 cluster. Ticket counts and view data should now be updating, however performance is still degraded and updates may take longer than usual. We are monitoring the situation and will deploy a definitive fix to fully resolve the issue.
investigating
We are continuing to investigate this issue.
investigating
Customers in the europe-west3 cluster may experience stale data in their views — including incorrect or missing ticket counts. Other regions are not impacted. Our team is actively working on a fix and will provide an update once resolved.
Shopify degraded performance
Started:
identified
We are continuing to monitor this issue.
identified
We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync.
Shopify status page: https://www.shopifystatus.com/.
We will provide the next update in 1 hour.
Chat are not working properly
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
WhatsApp, Instagram and Facebook messages might be delayed
Started:
monitoring
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Delays in HTTP integrations for some accounts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
Elevated latency in ecommerce data processing in the Australian region
Started:
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region.
Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.
The b...
Customer data in cluster us-east4-5f09 has lag
Started:
monitoring
We are receiving a surge of data which is causing the customer consumer data lag of about 1h.
We are monitoring the data and will send another update in the next 2h.
brief delay in subscription & invoice updates
Started:
monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
identified
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
monitoring
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.
The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.
A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
May 2026
AI Agent degraded performance
Started:
monitoring
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.
The default one is still having an open incident
identified
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
AI Agent - Too many handovers
Started:
identified
We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
Some merchands are reporting orders missing from the widgets / search
Started:
identified
We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
investigating
We are currently investigating this issue.
Ticket Search is delaying on one of the helpdesk cluster
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Ticket view count is not updating on some accounts.
Started:
identified
We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up.
Sorry for the inconvenience.
investigating
Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.
Delayed or missing view counts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue.
Delayed ticket search results
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue causing delayed ticket search results.
April 2026
Account signup form reports errors
Started:
monitoring
A fix has been deployed, we are monitoring to ensure continuation of service
investigating
We are currently investigating this issue.
Message processing has been restored across all affected services
Started:
monitoring
Channels integrations are fully operational — all queued messages have been processed and are up to date.
E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes.
We will post a final update once e-commerce data is fully up to date. Thank you for your patience.
investigating
Our team has investigated and attempted several mitigations, however the issue is still ongoing.
We are continuing to actively investigate and will provide an update as soon as we have more information.
We apologize for the inconvenience.
investigating
Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.
investigating
New messages are not processed in real time; delayed message routing for channel and ecommerce integrations
We are currently investigating this issue.
europe-west1-c511 cluster experiencing partial outage
Started:
monitoring
We are continuing to work on a fix for this issue.
Some customers may experience delayed ticket and order updates or missing data
Started:
monitoring
Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC.
We are continuing to monitor for residual effects and will provide additional updates as they become available.
identified
We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational.
**What happened**
Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.
**What you might see**
- Messages from that window may be temporarily missing or out of order.
- Ticket threading issues — a re...
investigating
Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data.
We are currently investigating this issue.
No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4
Started:
investigating
We are currently investigating this issue.
Customers' search not up to date
Started:
monitoring
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
identified
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
investigating
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Automation Rules Not Triggering
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
March 2026
AI Agent not processing email tickets
Started:
identified
We have identified the problem and are continuing to work on a fix for this issue.
investigating
We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
AI Agent and Automation analytics are delayed
Started:
investigating
We are currently investigating this issue.
investigating
We are currently investigating this issue.
Issues with Rule Execution and delivery of messages on europe-west4-e7f4
Started:
monitoring
We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
identified
Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline.
We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
investigating
We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail).
We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
investigating
We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users.
Our engineering team is actively investigating and monitoring the system.
Outlook Email Integration - Disconnected
Started:
identified
While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been.
While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317).
In addition to be more reliable, forwarding integrations are a...
monitoring
We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly.
We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...
identified
We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority.
Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you.
We will provide another update once the fix has been depl...
identified
We are continuing to work on a fix for this issue.