Gorgias Outage History

Uptime record, past incidents, and downtime history for Gorgias.

Checking current status...
56.7% uptime over 60 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 10Apr 10

Monthly Uptime

Month Uptime Days Tracked Days with Issues
April 2026 40% 10 6
March 2026 48.4% 31 16
February 2026 78.9% 19 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 60 Days)

Feb 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026
europe-west1-c511 cluster experiencing partial outage
major

Started: Apr 9, 5:18 PM

monitoring
We are continuing to work on a fix for this issue.
Apr 9, 5:18 PM
Some customers may experience delayed ticket and order updates or missing data
major

Started: Apr 9, 12:19 PM

monitoring
Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC. We are continuing to monitor for residual effects and will provide additional updates as they become available.
Apr 9, 8:43 PM
identified
We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational. **What happened** Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway. **What you might see** - Messages from that window may be temporarily missing or out of order. - Ticket threading issues — a re...
Apr 9, 3:53 PM
investigating
Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data. We are currently investigating this issue.
Apr 9, 12:19 PM
No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4
major

Started: Apr 9, 10:42 AM

investigating
We are currently investigating this issue.
Apr 9, 10:42 AM
Customers' search not up to date
major

Started: Apr 6, 10:42 PM

monitoring
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
Apr 7, 2:56 AM
identified
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
Apr 7, 1:47 AM
investigating
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
Apr 6, 10:42 PM
Automation Rules Not Triggering
minor

Started: Apr 3, 12:46 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 12:52 PM
identified
We are continuing to work on a fix for this issue.
Apr 3, 12:46 PM
March 2026
AI Agent not processing email tickets
major

Started: Mar 26, 4:00 PM

identified
We have identified the problem and are continuing to work on a fix for this issue.
Mar 26, 4:25 PM
investigating
We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
Mar 26, 4:00 PM
AI Agent and Automation analytics are delayed
major

Started: Mar 20, 3:55 PM

investigating
We are currently investigating this issue.
Mar 20, 5:47 PM
investigating
We are currently investigating this issue.
Mar 20, 3:55 PM
Issues with Rule Execution and delivery of messages on europe-west4-e7f4
minor

Started: Mar 17, 12:31 PM

monitoring
We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
Mar 17, 1:48 PM
identified
Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline. We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
Mar 17, 1:35 PM
investigating
We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail). We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
Mar 17, 1:01 PM
investigating
We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users. Our engineering team is actively investigating and monitoring the system.
Mar 17, 12:31 PM
Outlook Email Integration - Disconnected

Started: Mar 16, 6:52 AM

identified
While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been. While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317). In addition to be more reliable, forwarding integrations are a...
Mar 16, 10:09 AM
monitoring
We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly. We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...
Mar 16, 9:34 AM
identified
We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority. Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you. We will provide another update once the fix has been depl...
Mar 16, 6:54 AM
identified
We are continuing to work on a fix for this issue.
Mar 16, 6:52 AM
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