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Gorgias Outage History

Uptime record, past incidents, and downtime history for Gorgias.

Checking current status...
64.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 66.7% 9 3
June 2026 70% 30 9
May 2026 61.3% 31 12
April 2026 61.9% 21 8

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
High Latency in Helpdesk
major

Started: Jul 7, 4:01 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 7, 6:20 PM
investigating
We are currently investigating this issue.
Jul 7, 4:01 PM
Files cannot be opened in the ticket attachments and pasted files

Started: Jul 3, 10:14 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 3, 10:33 AM
investigating
We are currently investigating this issue.
Jul 3, 10:14 AM
Helpdesk general slowness

Started: Jul 1, 11:25 AM

identified
We're working on deploying a fix
Jul 1, 12:37 PM
investigating
We are currently investigating this issue.
Jul 1, 11:25 AM
June 2026
Degraded performance of analytics services
major

Started: Jun 29, 4:03 PM

monitoring
The root cause was addressed and we are currently monitoring the services.
Jun 29, 4:32 PM
identified
Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
Jun 29, 4:03 PM
Delayed Search Results for Recent Tickets
minor

Started: Jun 29, 7:53 AM

identified
We identified an issue affecting ticket search. Since approximately 9:19 AM CEST, search results may not include the most recent tickets or reflect the latest updates to existing tickets. Tickets themselves are not affected — they are being received and processed normally, and all functionality outside of search continues to work as expected.
Jun 29, 7:53 AM
europe-west3 — Stale views data and missing ticket counts
minor

Started: Jun 25, 8:26 AM

monitoring
We have mitigated the issue affecting views in the europe-west3 cluster. Ticket counts and view data should now be updating, however performance is still degraded and updates may take longer than usual. We are monitoring the situation and will deploy a definitive fix to fully resolve the issue.
Jun 25, 9:02 AM
investigating
We are continuing to investigate this issue.
Jun 25, 8:44 AM
investigating
Customers in the europe-west3 cluster may experience stale data in their views — including incorrect or missing ticket counts. Other regions are not impacted. Our team is actively working on a fix and will provide an update once resolved.
Jun 25, 8:26 AM
Shopify degraded performance
major

Started: Jun 24, 11:43 AM

identified
We are continuing to monitor this issue.
Jun 24, 11:46 AM
identified
We identified that the Shopify API is experiencing some degraded performance. That means some of our customers may experience some issues in regards to the Shopify actions. That includes the manual actions and the actions that are performed by the AI agent on Shopify, but also the historical sync. Shopify status page: https://www.shopifystatus.com/. We will provide the next update in 1 hour.
Jun 24, 11:43 AM
Chat are not working properly
critical

Started: Jun 22, 2:50 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 22, 2:55 PM
investigating
We are currently investigating this issue.
Jun 22, 2:50 PM
WhatsApp, Instagram and Facebook messages might be delayed
major

Started: Jun 12, 2:27 PM

monitoring
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Jun 12, 2:58 PM
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Jun 12, 2:28 PM
identified
We are experiencing an outage on Meta side that affects outbound messages on Facebook, WhatsApp and Instagram.
Jun 12, 2:27 PM
Delays in HTTP integrations for some accounts
major

Started: Jun 11, 9:44 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 11, 10:14 PM
identified
We are continuing to work on a fix for this issue.
Jun 11, 9:44 PM
Elevated latency in ecommerce data processing in the Australian region
minor

Started: Jun 7, 6:03 AM

investigating
We are continuing to investigate this issue.
Jun 7, 6:10 AM
investigating
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region. Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed. The b...
Jun 7, 6:03 AM
Customer data in cluster us-east4-5f09 has lag
minor

Started: Jun 5, 1:50 PM

monitoring
We are receiving a surge of data which is causing the customer consumer data lag of about 1h. We are monitoring the data and will send another update in the next 2h.
Jun 5, 1:50 PM
brief delay in subscription & invoice updates
minor

Started: Jun 4, 4:06 PM

monitoring
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 8:43 PM
monitoring
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 8:37 PM
identified
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 8:37 PM
monitoring
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident. The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically. A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
Jun 4, 4:52 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 4, 4:51 PM
identified
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Jun 4, 4:06 PM
May 2026
AI Agent degraded performance
major

Started: May 27, 3:28 PM

monitoring
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement. The default one is still having an open incident
May 27, 4:52 PM
identified
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
May 27, 3:28 PM
AI Agent - Too many handovers
major

Started: May 27, 2:20 PM

identified
We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
May 27, 2:34 PM
investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
May 27, 2:25 PM
investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
May 27, 2:20 PM
Some merchands are reporting orders missing from the widgets / search

Started: May 21, 2:24 PM

identified
We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
May 21, 2:40 PM
investigating
We are currently investigating this issue.
May 21, 2:24 PM
Ticket Search is delaying on one of the helpdesk cluster
major

Started: May 21, 7:21 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 21, 8:12 AM
investigating
We are currently investigating this issue.
May 21, 7:21 AM
Ticket view count is not updating on some accounts.

Started: May 18, 2:47 AM

identified
We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up. Sorry for the inconvenience.
May 18, 3:46 AM
investigating
Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.
May 18, 2:47 AM
Delayed or missing view counts
minor

Started: May 7, 2:24 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 3:53 AM
identified
We are continuing to work on a fix for this issue.
May 7, 2:43 AM
investigating
We are currently investigating this issue.
May 7, 2:24 AM
Delayed ticket search results
minor

Started: May 6, 6:34 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 6, 7:00 AM
investigating
We are currently investigating this issue causing delayed ticket search results.
May 6, 6:34 AM
April 2026
Account signup form reports errors
major

Started: Apr 24, 2:58 PM

monitoring
A fix has been deployed, we are monitoring to ensure continuation of service
Apr 24, 3:24 PM
investigating
We are currently investigating this issue.
Apr 24, 2:58 PM
Message processing has been restored across all affected services
major

Started: Apr 17, 7:07 AM

monitoring
Channels integrations are fully operational — all queued messages have been processed and are up to date. E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes. We will post a final update once e-commerce data is fully up to date. Thank you for your patience.
Apr 17, 10:47 AM
investigating
Our team has investigated and attempted several mitigations, however the issue is still ongoing. We are continuing to actively investigate and will provide an update as soon as we have more information. We apologize for the inconvenience.
Apr 17, 10:18 AM
investigating
Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.
Apr 17, 7:45 AM
investigating
New messages are not processed in real time; delayed message routing for channel and ecommerce integrations We are currently investigating this issue.
Apr 17, 7:07 AM
europe-west1-c511 cluster experiencing partial outage
major

Started: Apr 9, 5:18 PM

monitoring
We are continuing to work on a fix for this issue.
Apr 9, 5:18 PM
Some customers may experience delayed ticket and order updates or missing data
major

Started: Apr 9, 12:19 PM

monitoring
Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC. We are continuing to monitor for residual effects and will provide additional updates as they become available.
Apr 9, 8:43 PM
identified
We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational. **What happened** Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway. **What you might see** - Messages from that window may be temporarily missing or out of order. - Ticket threading issues — a re...
Apr 9, 3:53 PM
investigating
Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data. We are currently investigating this issue.
Apr 9, 12:19 PM
No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4
major

Started: Apr 9, 10:42 AM

investigating
We are currently investigating this issue.
Apr 9, 10:42 AM
Customers' search not up to date
major

Started: Apr 6, 10:42 PM

monitoring
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
Apr 7, 2:56 AM
identified
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
Apr 7, 1:47 AM
investigating
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
Apr 6, 10:42 PM
Automation Rules Not Triggering
minor

Started: Apr 3, 12:46 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 12:52 PM
identified
We are continuing to work on a fix for this issue.
Apr 3, 12:46 PM
March 2026
AI Agent not processing email tickets
major

Started: Mar 26, 4:00 PM

identified
We have identified the problem and are continuing to work on a fix for this issue.
Mar 26, 4:25 PM
investigating
We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
Mar 26, 4:00 PM
AI Agent and Automation analytics are delayed
major

Started: Mar 20, 3:55 PM

investigating
We are currently investigating this issue.
Mar 20, 5:47 PM
investigating
We are currently investigating this issue.
Mar 20, 3:55 PM
Issues with Rule Execution and delivery of messages on europe-west4-e7f4
minor

Started: Mar 17, 12:31 PM

monitoring
We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
Mar 17, 1:48 PM
identified
Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline. We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
Mar 17, 1:35 PM
investigating
We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail). We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
Mar 17, 1:01 PM
investigating
We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users. Our engineering team is actively investigating and monitoring the system.
Mar 17, 12:31 PM
Outlook Email Integration - Disconnected

Started: Mar 16, 6:52 AM

identified
While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been. While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317). In addition to be more reliable, forwarding integrations are a...
Mar 16, 10:09 AM
monitoring
We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly. We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...
Mar 16, 9:34 AM
identified
We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority. Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you. We will provide another update once the fix has been depl...
Mar 16, 6:54 AM
identified
We are continuing to work on a fix for this issue.
Mar 16, 6:52 AM
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