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71.4%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Actions that use Loop Returns may be delayed or fail because of an ongoing incident at Loop. Other actions are not affected. We'll share updates as Loop recovers.
A fix has been implemented and we are monitoring the results.
identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Voice/SMS functionality degraded due to a Twilio incident
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this pa...
Cloud service provider network incident may affect a subset of Gorgias Customers
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Some customers may experience delayed ticket and order updates or missing data
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC.
We are continuing to monitor for residual effects and will provide additional updates as they become available.
identified
We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational.
**What happened**
Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.
**What you might see**
- Messages from that window may be temporarily missing or out of order.
- Ticket threading issues — a re...
investigating
Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data.
We are currently investigating this issue.
No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Customers' search not up to date
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
identified
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
investigating
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Automation Rules Not Triggering
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
March 2026
AI Agent not processing email tickets
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the problem and are continuing to work on a fix for this issue.
investigating
We are investigating an issue where the AI Agent is not picking up incoming email tickets. Affected tickets are remaining open and unassigned rather than being automatically triaged and handled by the AI Agent. Our team is actively working to identify the root cause and restore normal automation. In the meantime, agents may need to manually triage and assign impacted tickets. We will post updates as we have more information.
AI Agent and Automation analytics are delayed
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
investigating
We are currently investigating this issue.
Issues with Rule Execution and delivery of messages on europe-west4-e7f4
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
identified
Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline.
We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
investigating
We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail).
We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
investigating
We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users.
Our engineering team is actively investigating and monitoring the system.
Outlook Email Integration - Disconnected
Source not attested
Last archived state: resolved
View archived record details
identified
While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been.
While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317).
In addition to be more reliable, forwarding integrations are a...
monitoring
We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly.
We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank yo...
identified
We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority.
Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you.
We will provide another update once the fix has been depl...
identified
We are continuing to work on a fix for this issue.
