New Multi-region uptime checks and custom-domain status pages

EmploymentHero Outage History

Daily provider-status observations and published incident history for EmploymentHero.

Operational

EmploymentHero is operational. Verified . Official provider source.

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86.5% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 83.3% 30 5

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
HR Documents - Optional Clauses are not disappearing from finalised documents
major Observed active window 6h 27m

View incident details and source

Started:

HR Software
identified
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
investigating
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
identified
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
Problems related to Pay Runs
major Observed active window 4h 40m

View incident details and source

Started:

Create Pay Run Create Pay Run Create Pay Run Create Pay Run Create Pay Run
monitoring
The issue has been fixed and we are now monitoring.
investigating
Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon. . We are aware of issues with not being able to remove employee from a pay run . Unable to delete pay run . Unable to finalise pay run . Unable to adju...
Personnel CSV import errors
major Observed active window 72h 58m

View incident details and source

Started:

HR Software
identified
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
identified
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
identified
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.

Legacy Incident Archive

16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
HR - HR system notifications not sending
minor Source not attested
Last archived state: resolved
View archived record details
investigating
The majority of the backlogged notifications have now processed, though customers may continue to experience a small delay whilst our engineers continue to address root cause. Thank you for your patience.
investigating
Our engineers are currently investigating an issue impacting HR platform notifications including: - Password resets - Invitations - Workflows - Payroll admin notifications We apologise for the inconvenience.
May 2026
HR - Platform performance degraded.
Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineers are currently investigating the cause of degraded HR platform for some customers. Thank you for your patience.
HR - Platform Outage
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are now experiencing a system outage and our engineers are working to rectify ASAP.
identified
Issue identified, engineers are applying a fix
investigating
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
April 2026
Degraded Payroll Platform Performance
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have found some likely causes and are working to address these as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
identified
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Payroll - A small number of NZ Pay runs stuck/not loading
minor Source not attested
Last archived state: resolved
View archived record details
identified
Work is ongoing to remediate the currently impacted customers.
investigating
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
investigating
Our engineers are still investigating the issue. Thank you for your patience.
investigating
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
HR > Payroll sync impacting expenses.
major Source not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been mitigated and is currently being monitored.
investigating
Our engineers are still working to identify the cause of this issue. Thank you.
investigating
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
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