Current answer
EmploymentHero experienced a minor incident: Candidates are unable to view/open offer letters. ServiceAlert observed recovery on Oct 6, 2026.
Official EmploymentHero status page Current EmploymentHero status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
HR Software
Incident Timeline
Monitoring
A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
Oct 6, 2026 at 5:05 AM UTC
Identified
We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
Oct 6, 2026 at 2:54 AM UTC
Investigating
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
Oct 6, 2026 at 2:12 AM UTC
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