Current answer
EmploymentHero experienced a major incident: Personnel CSV import errors. ServiceAlert observed recovery on Sep 4, 2026.
Official EmploymentHero status page Current EmploymentHero status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
HR Software
Incident Timeline
Identified
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
Sep 3, 2026 at 4:45 AM UTC
Identified
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
Sep 1, 2026 at 8:09 AM UTC
Identified
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
Sep 1, 2026 at 4:46 AM UTC
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