HR Documents - Optional Clauses are not disappearing from finalised documents
View the provider incident record →Current answer
EmploymentHero experienced a major incident: HR Documents - Optional Clauses are not disappearing from finalised documents. ServiceAlert observed recovery on Sep 11, 2026.
Official EmploymentHero status page Current EmploymentHero status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
HR Software
Incident Timeline
Identified
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
Sep 11, 2026 at 4:27 AM UTC
Investigating
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
Sep 11, 2026 at 1:41 AM UTC
Identified
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
Sep 11, 2026 at 12:42 AM UTC
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