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EmploymentHero Outage History

Uptime record, past incidents, and downtime history for EmploymentHero.

Checking current status...
78% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 81.5% 27 5
May 2026 77.4% 31 7
April 2026 76.7% 30 7
March 2026 66.7% 3 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
We are currently experiencing an issue which is preventing users logging into payroll for the first time or signing into a new account.
minor

Started: Jun 23, 7:44 AM

identified
We are continuing to work on a fix for this issue.
Jun 23, 7:44 AM
identified
The issue has been identified and we are currently working on a fix.
Jun 23, 7:44 AM
HR Platform showing 'Unauthorised Error' when attempting to access a number of settings.
major

Started: Jun 23, 6:19 AM

identified
The issue has been identified and a fix is being implemented.
Jun 23, 6:47 AM
investigating
Currently, users are unable to access the following settings: - Recruitment - My Notifications - Leave Allowance Templates - Work Types - Classifications - Employee File Workflows We are actively investigating this issue.
Jun 23, 6:19 AM
Data points not syncing from HR to Payroll
major

Started: Jun 18, 7:54 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 9:32 AM
investigating
We are currently investigating an issue where some data points are not syncing from HR to Payroll. This appears to be affecting customers connected to both Employment Hero Payroll and Xero.
Jun 18, 7:54 AM
Degraded HR Platform Performance
minor

Started: Jun 15, 1:15 AM

investigating
We are currently investigating this issue.
Jun 15, 1:15 AM
HR - Performance Management responses not visible in web.
minor

Started: Jun 2, 4:29 AM

identified
The issue has been identified and a fix is being implemented.
Jun 2, 5:51 AM
investigating
We are currently investigating an issue impacting published review responses which is causing admins and owner users to be unable to view published responses.
Jun 2, 4:29 AM
HR - Platform slowness / intermittent error 500s
major

Started: Jun 1, 4:22 AM

monitoring
Our engineers have mitigated the issue and are currently monitoring.
Jun 1, 5:43 AM
identified
Our engineers are continuing with their mitigation work. We apologise for the continued disruption.
Jun 1, 5:19 AM
investigating
Our engineers have identified the cause and are currently working on mitigation. Thank you.
Jun 1, 4:49 AM
investigating
Our engineers are currently investigating the cause of the degraded platform performance. Thank you for your patience.
Jun 1, 4:22 AM
HR - HR system notifications not sending
minor

Started: Jun 1, 1:30 AM

investigating
The majority of the backlogged notifications have now processed, though customers may continue to experience a small delay whilst our engineers continue to address root cause. Thank you for your patience.
Jun 1, 3:56 AM
investigating
Our engineers are currently investigating an issue impacting HR platform notifications including: - Password resets - Invitations - Workflows - Payroll admin notifications We apologise for the inconvenience.
Jun 1, 1:30 AM
May 2026
HR - Platform performance degraded.

Started: May 26, 5:31 AM

investigating
Our engineers are currently investigating the cause of degraded HR platform for some customers. Thank you for your patience.
May 26, 5:31 AM
HR - Platform Outage
critical

Started: May 7, 8:48 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 12:53 PM
identified
We are continuing to work on a fix for this issue.
May 7, 10:41 AM
identified
We are now experiencing a system outage and our engineers are working to rectify ASAP.
May 7, 10:33 AM
identified
Issue identified, engineers are applying a fix
May 7, 8:56 AM
investigating
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
May 7, 8:48 AM
April 2026
Degraded Payroll Platform Performance
minor

Started: Apr 29, 6:47 AM

identified
We have found some likely causes and are working to address these as soon as possible.
Apr 30, 3:54 AM
investigating
We are continuing to investigate this issue.
Apr 30, 2:31 AM
investigating
We are continuing to investigate this issue.
Apr 29, 9:52 PM
investigating
We are continuing to investigate this issue.
Apr 29, 9:39 PM
investigating
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Apr 29, 7:55 AM
identified
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Apr 29, 6:47 AM
Payroll - A small number of NZ Pay runs stuck/not loading
minor

Started: Apr 13, 3:34 AM

identified
Work is ongoing to remediate the currently impacted customers.
Apr 13, 4:32 AM
investigating
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
Apr 13, 4:25 AM
investigating
Our engineers are still investigating the issue. Thank you for your patience.
Apr 13, 3:53 AM
investigating
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
Apr 13, 3:34 AM
HR > Payroll sync impacting expenses.
major

Started: Apr 7, 7:28 AM

monitoring
This issue has been mitigated and is currently being monitored.
Apr 7, 8:19 AM
investigating
Our engineers are still working to identify the cause of this issue. Thank you.
Apr 7, 7:49 AM
investigating
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
Apr 7, 7:28 AM
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