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EmploymentHero Outage History

Uptime record, past incidents, and downtime history for EmploymentHero.

Checking current status...
70.2% uptime over 47 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 13

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 61.5% 13 5
April 2026 76.7% 30 7
March 2026 50% 4 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 47 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
HR - Platform Outage
critical

Started: May 7, 8:48 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 12:53 PM
identified
We are continuing to work on a fix for this issue.
May 7, 10:41 AM
identified
We are now experiencing a system outage and our engineers are working to rectify ASAP.
May 7, 10:33 AM
identified
Issue identified, engineers are applying a fix
May 7, 8:56 AM
investigating
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
May 7, 8:48 AM
April 2026
Degraded Payroll Platform Performance
minor

Started: Apr 29, 6:47 AM

identified
We have found some likely causes and are working to address these as soon as possible.
Apr 30, 3:54 AM
investigating
We are continuing to investigate this issue.
Apr 30, 2:31 AM
investigating
We are continuing to investigate this issue.
Apr 29, 9:52 PM
investigating
We are continuing to investigate this issue.
Apr 29, 9:39 PM
investigating
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Apr 29, 7:55 AM
identified
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Apr 29, 6:47 AM
Payroll - A small number of NZ Pay runs stuck/not loading
minor

Started: Apr 13, 3:34 AM

identified
Work is ongoing to remediate the currently impacted customers.
Apr 13, 4:32 AM
investigating
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
Apr 13, 4:25 AM
investigating
Our engineers are still investigating the issue. Thank you for your patience.
Apr 13, 3:53 AM
investigating
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers. We will provide an update in 20 minutes. Thank you.
Apr 13, 3:34 AM
HR > Payroll sync impacting expenses.
major

Started: Apr 7, 7:28 AM

monitoring
This issue has been mitigated and is currently being monitored.
Apr 7, 8:19 AM
investigating
Our engineers are still working to identify the cause of this issue. Thank you.
Apr 7, 7:49 AM
investigating
Our engineers are currently investigating an issue preventing the sync of timesheets between HR and EH payroll for some customers. Thank you for your patience.
Apr 7, 7:28 AM
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