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86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
HR Documents - Optional Clauses are not disappearing from finalised documents
We have identified the cause of the issue affecting HR documents and the option clauses. Our team is working on a fix and we will update this page as we make progress.
investigating
We are still investigating an issue affecting impacting generating HR documents and are currently investigating. We will provide an update as soon as we have more information.
identified
We are aware of an issue impacting generating HR documents, where Optional Clauses are not disappearing from finalised documents. We are investigating, and will update as soon as we have further information
The issue has been fixed and we are now monitoring.
investigating
Hi there. We are currently experiencing an issue that prevents removing employees from a pay run. If you have tried deleting the pay run as a workaround, you may also be seeing an error with that. Our team is actively working on a fix and has already made progress. A resolution is being rolled out now and things should be back to normal soon.
. We are aware of issues with not being able to remove employee from a pay run
. Unable to delete pay run
. Unable to finalise pay run
. Unable to adju...
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
identified
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
identified
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Managers/Admins not able to create timesheets on behalf of employees
majorSource not attested
Last archived state: resolved
View archived record details
HR Software
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports.
Workaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal.
Our engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.
July 2026
Pay Runs not loading employee data
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The businesses impacted are those where a leave category has been deleted but is still being referenced within a pay run (for example, where a leave request has been applied using that deleted leave category).
As a temporary workaround, restoring the deleted leave category will allow the pay run to load successfully.
investigating
We are aware of instances where employee data is not loading in the pay run and are looking into this as a matter of priority.
Service disruption on onboarding step - Banking details (Australia HR and Payroll customers).
majorSource not attested
Last archived state: resolved
View archived record details
identified
The team has found the cause of the issue and the developers are working on a update.
In the meantime, if you encounter this issue, follow the steps below to resolve it temporarily.
1. Go into the employee file
2. Go to Pay & Compensation
3. Go to Pay Run details
4. Turn off "Synchronise with Payroll"
5. After the employee has completed their bank details, you can re-enable the sync with payroll.
investigating
We are currently experiencing an issue affecting the onboarding workflows on Employment Hero. Initial findings show that it is limited to some organisations only. We have teams investigating the issue.
We will provide updates as the situation progresses.
HeroClear Super Batch Creation - Service Disruption
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting superannuation batch creation through HeroClear. Following the transition to the new Superstream data format today, some super funds are not yet ready to accept the updated contribution format. We have enabled maintenance mode to pause HeroClear batch creation while we implement an urgent fix.
We will provide updates as the situation progresses.
June 2026
We are currently experiencing an issue which is preventing users logging into payroll for the first time or signing into a new account.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and we are currently working on a fix.
HR Platform showing 'Unauthorised Error' when attempting to access a number of settings.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Currently, users are unable to access the following settings:
- Recruitment
- My Notifications
- Leave Allowance Templates
- Work Types
- Classifications
- Employee File Workflows
We are actively investigating this issue.
Data points not syncing from HR to Payroll
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where some data points are not syncing from HR to Payroll. This appears to be affecting customers connected to both Employment Hero Payroll and Xero.
Degraded HR Platform Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
HR - Performance Management responses not visible in web.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue impacting published review responses which is causing admins and owner users to be unable to view published responses.
HR - Platform slowness / intermittent error 500s
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have mitigated the issue and are currently monitoring.
identified
Our engineers are continuing with their mitigation work.
We apologise for the continued disruption.
investigating
Our engineers have identified the cause and are currently working on mitigation.
Thank you.
investigating
Our engineers are currently investigating the cause of the degraded platform performance.
Thank you for your patience.
