Looking for an update now? Check the current status, or follow DocuSign for future changes.
81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
July 2026
Some Document Generation customers are being redirected to the CLM home page (Incident 5384)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-07-14 03:42 AM UTC until 2026-07-15 01:43 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.
monitoring
LexisNexis has reported resolving the issue. We are continuing to monitor.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis has been made aware of the issue and are currently investigating.
Some customers may not able to open any CLM documents (Incident 5375)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU21CLM / EU11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.
identified
We have identified the issue and a fix is being implemented.
Powerforms Intermittently Not Loading (Incident 5345)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have seen issues loading PowerForms from 2026-07-07 11:20 PM UTC to 2026-07-08 09:45 PM UTC.
investigating
We are actively investigating this issue.
Errors accessing the sending web application (Incident 5334)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.
Updates will be posted when there is a significant update.
investigating
We continue to investigate and have engaged external vendor resources
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
identified
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC.
monitoring
A fix has been implemented and we are monitoring the results.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11CLM / EU21CLM / EU11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-06-30 10:48 AM UTC until 2026-07-01 05:25 PM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers may experience errors with Sending and Signing (Incident 5252)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / CA
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing from 2026-06-29 11:50 PM UTC to 2026-06-30 12:26 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors with Sending and Signing in NA3 (Incident 5247)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA3
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing in NA3 from 2026-06-29 09:00 PM UTC until 2026-06-29 09:15 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Send Latency in EU (Incident 4776)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified a root cause and are working on releasing a fix.
investigating
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor for stability while we investigate possible secondary factors.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may experience intermittent latency and errors in Navigator (Incident 4748)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
Login failures and Latency Issues with Sending and Signing Envelopes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Intermittent Errors in UAT (Incident 4682)
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.
User Membership Group Update Delays (Incident 4672)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are implementing a change to resolve the AU delay.
identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
March 2026
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineers are continuing to triage and develop a fix to the identified issue.
identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Search Indexing Delays (Incident 4539)
Source not attested
Last archived state: resolved
View archived record details
identified
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
