Some customers may not able to open any CLM documents (Incident 5375)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may not able to open any CLM documents (Incident 5375). Resolved on Jul 13, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU21
CLM / EU11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.
Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.
Jul 13, 2026 at 8:19 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Jul 13, 2026 at 7:55 PM UTC
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