Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Intermittent Issues With Delivery of e-mail Notifications (Incident 5326). Resolved on Jul 7, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
eSignature / FedRAMP
eSignature / DEMO
eSignature / AU
eSignature / CA
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
Jul 7, 2026 at 4:48 PM UTC
Identified
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Jul 7, 2026 at 3:31 PM UTC
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