Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383). Resolved on Jul 14, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / JP1
eSignature / NA4
eSignature / DEMO
eSignature / NA3
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / NA1
eSignature / NA2
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.
Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.
Jul 14, 2026 at 7:08 PM UTC
Monitoring
LexisNexis has reported resolving the issue. We are continuing to monitor.
Jul 14, 2026 at 7:05 PM UTC
Investigating
LexisNexis is continuing to investigate the issue.
Jul 14, 2026 at 6:39 PM UTC
Investigating
LexisNexis is continuing to investigate the issue.
Jul 14, 2026 at 5:44 PM UTC
Investigating
LexisNexis has been made aware of the issue and are currently investigating.
Jul 14, 2026 at 5:09 PM UTC
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