Errors accessing the sending web application (Incident 5334)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Errors accessing the sending web application (Incident 5334). Resolved on Jul 9, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.
Customers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.
Jul 9, 2026 at 5:22 PM UTC
Investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
An update will be provided when a significant update is available.
Jul 8, 2026 at 3:50 PM UTC
Investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
An update will be provided when a significant update is available.
Jul 8, 2026 at 3:39 AM UTC
Investigating
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.
Updates will be posted when there is a significant update.
Updates will be posted when there is a significant update.
Jul 8, 2026 at 12:10 AM UTC
Investigating
We continue to investigate and have engaged external vendor resources
Jul 7, 2026 at 11:54 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jul 7, 2026 at 10:26 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Jul 7, 2026 at 10:01 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 7, 2026 at 9:37 PM UTC
Investigating
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Jul 7, 2026 at 8:55 PM UTC
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