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DocuSign Outage History

Daily provider-status observations and published incident history for DocuSign.

Operational

DocuSign is operational. Verified . Official provider source.

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82.2% of 45 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 83.3% 24 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Some Document Generation customers are being redirected to the CLM home page (Incident 5384)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-07-14 03:42 AM UTC until 2026-07-15 01:43 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / JP1 eSignature / NA4 eSignature / DEMO eSignature / NA3 eSignature / AU eSignature / CA eSignature / EU eSignature / NA1 eSignature / NA2
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.
monitoring
LexisNexis has reported resolving the issue. We are continuing to monitor.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis has been made aware of the issue and are currently investigating.
Some customers may not able to open any CLM documents (Incident 5375)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / EU21 CLM / EU11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.
identified
We have identified the issue and a fix is being implemented.
Powerforms Intermittently Not Loading (Incident 5345)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have seen issues loading PowerForms from 2026-07-07 11:20 PM UTC to 2026-07-08 09:45 PM UTC.
investigating
We are actively investigating this issue.
Errors accessing the sending web application (Incident 5334)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / NA1 eSignature / NA2 eSignature / NA3 eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-28 11:00 PM UTC until 2026-07-08 10:50 PM UTC.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance. An update will be provided when a significant update is available.
investigating
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix. Updates will be posted when there is a significant update.
investigating
We continue to investigate and have engaged external vendor resources
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / JP1 eSignature / NA1 eSignature / NA2 eSignature / NA3 eSignature / NA4 eSignature / FedRAMP eSignature / DEMO eSignature / AU eSignature / CA eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
identified
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Intermittent Errors and Delays (Incident 5312)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / NA21 CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
June 2026
Customers may experience latency (Incident 5259)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

CLM / NA11 CLM / EU21 CLM / EU11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-30 10:48 AM UTC until 2026-07-01 05:25 PM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers may experience errors with Sending and Signing (Incident 5252)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / CA
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing from 2026-06-29 11:50 PM UTC to 2026-06-30 12:26 AM UTC.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors with Sending and Signing in NA3 (Incident 5247)
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

eSignature / NA3
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing in NA3 from 2026-06-29 09:00 PM UTC until 2026-06-29 09:15 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.

Legacy Incident Archive

69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to work to implement a fix for the issue.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Intermittent Errors and Delays (Incident 5219)
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190) (Incident 5209)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Platform Latency in UAT (Incident 5187)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Fix has been implemented and we are now monitoring telemetry to validate.
identified
We have identified the source of the issue and are preparing a fix.
investigating
Customers may be experiencing latency on the platform in the UAT Environment. Engineers have been engaged and are actively triaging this issue.
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
minor Source not attested
Last archived state: resolved
View archived record details
identified
The fix is still in progress and being deployed. We will provide an update upon resolution.
identified
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Salesforce for Gen customers may be unable to generate documents (Incident 5132)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
Salesforce for Gen customers are unable to generate documents (Incident-5122)
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may experience intermittent latency (Incident 5118)
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We continue to investigate the issue. Performance has improved but the issue is still under investigation.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Users may experience performance latency when utilizing the doc2pdf service (Incident 5085)
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are have identified the root cause and we are implementing a fix.
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