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Conga Outage History

Daily provider-status observations and published incident history for Conga.

Operational

Conga is operational. Verified . Official provider source.

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96.4% of 28 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Investigating Issue Impacting Sign Professional
minor Observed active window 1h 41m

View incident details and source

Started:

Conga Sign Professional - NA
identified
We've identified the root cause. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience slow performance while a fix is being deployed.
investigating
We are currently investigating reports of degraded performance affecting Sign Professional within the NA region. Customers may experience intermittent errors or slow performance. We will provide further updates as they are available.
Investigating Issue Impacting Conga Platform - EU region
minor Observed active window 6h 40m

View incident details and source

Started:

Conga Composer - EU CPQ Catalog Service - EU Conga CLM - EU Login & Authentication - EU CPQ Config Service - EU Conga CLM for Salesforce - EU CPQ Pricing Service - EU Conga Batch - EU CPQ Administration Service - EU X-Author for Contracts - EU Conga Trigger - EU CPQ Assets Service - EU Merge Service - EU CPQ Renewals Service - EU Discovery AI - EU Composer API - EU CPQ Quote Service - EU CPQ Order Service - EU Conga Sign - EU High Volume Merge - EU
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Conga platform should now be accessible and functioning normally.
investigating
We are currently investigating reports of Degraded Performance affecting Conga Platform within the EU region. Customers may experience intermittent errors while accessing the conga platform application and its features. We will provide further updates as they are available.
Informational Notice – Salesforce Service Disruption
minor Observed active window 25h 36m

View incident details and source

Started:

Conga Composer - NA Conga Composer - EU Conga Composer - AP CPQ Catalog Service - NA CPQ Catalog Service - EU CPQ Catalog Service - AP Conga CLM - NA Conga CLM - EU Conga CLM - AP Conga Contracts - NA Login & Authentication - NA Conga Contracts - EU Conga Contracts - AP Login & Authentication - EU Login & Authentication - APAC (AP) Conga Composer - FR CPQ Catalog Service - FR Conga CLM - FR Login & Authentication - FR CPQ Config Service - NA CPQ Config Service - EU CPQ Config Service - AP Conga CLM for Salesforce - NA Conga CLM for Salesforce - EU Conga CLM for Salesforce - AP Conga Contract Intelligence - NA Conga Contract Intelligence - EU Conga Contract Intelligence - AP Conga Batch - AP Conga Batch - FR CPQ Config Service - FR Conga CLM for Salesforce - FR Conga Sign Professional - NA Conga Sign Professional - EU CPQ Pricing Service - NA CPQ Pricing Service - EU CPQ Pricing Service - AP Conga Contracts for Salesforce - NA Conga Contracts for Salesforce - EU Conga Contracts for Salesforce - AP Conga Sign Professional - AP Conga Trigger - AP Conga Trigger - FR CPQ Pricing Service - FR Conga Contracts for Salesforce - FR Conga Batch - NA Conga Batch - EU CPQ Administration Service - NA CPQ Administration Service - EU CPQ Administration Service - AP Conga Contracts Legacy - NA X-Author for Contracts - EU X-Author for Contracts - AP Conga Collaborate - AP Conga Collaborate - FR CPQ Administration Service - FR X-Author for Contracts - FR Merge Service Legacy - NA Merge Service Legacy - EU Merge Service Legacy - AP Conga Trigger - NA Conga Trigger - EU CPQ Assets Service - NA CPQ Assets Service - EU CPQ Assets Service - AP Merge Service - NA Merge Service - EU Merge Service - AP Online Contract Collaboration - NA Online Contract Collaboration - EU Online Contract Collaboration - AP Composer API - AP Composer API - FR CPQ Assets Service - FR Merge Service - FR Conga Collaborate - NA Conga Collaborate - EU CPQ Renewals Service - NA CPQ Renewals Service - EU CPQ Quote Service - AP X-Author for Contracts - NA Discovery AI - EU Discovery AI - AP Smart Search (CLM) - NA Smart Search (CLM) - EU Smart Search (CLM) - AP Conga Sign - AP Conga Sign - FR CPQ Quote Service - FR Discovery AI - FR Composer API - NA Composer API - EU CPQ Quote Service - NA Turbo Search Service - NA CPQ Quote Service - EU CPQ Order Service - AP Discovery AI - NA Turbo Search Service - EU Turbo Search Service - AP High Volume Merge - AP High Volume Merge - FR CPQ Order Service - FR Conga CLM for Salesforce Smart Search - EU Conga CLM for Salesforce Smart Search - AP Conga CLM for Salesforce Smart Search - FR CPQ Order Service - NA Turbo Pricing Service - NA CPQ Order Service - EU Turbo Pricing Service - EU Turbo Pricing Service - AP Conga Sign - NA Conga Sign - EU Conga CLM for Salesforce Smart Search - NA Conga Grid - AP Turbo Config Service - NA Turbo Config Service - EU Turbo Config Service - AP High Volume Merge - NA High Volume Merge - EU Conga Orchestrate - AP X-Author Legacy - NA X-Author Legacy - EU X-Author Legacy - AP Conga Grid - NA Conga Grid - EU Conga Orchestrate - NA Conga Orchestrate - EU
monitoring
Salesforce is currently experiencing a service disruption affecting a subset of Salesforce instances. As a result, a subset of our customers whose environments depend on the impacted Salesforce instances may experience intermittent login issues or difficulty accessing the application. Customers associated with unaffected Salesforce instances are not expected to be impacted by this incident. This issue is external to our platform and is being managed by Salesforce. Our team is monitoring the situation and assessing any impact to our services. For the latest updates, please refer to the Salesforce Trust Status page, https://status.salesforce.com/incidents/20004433 We will provide additional updates if there is any material impact to our services.

Legacy Incident Archive

18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Investigating Issue Impacting Conga Contracts
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.
investigating
We continue to actively investigate the gateway timeout errors affecting the Conga Contracts. Our engineering teams are engaged and analyzing the underlying cause. Customers may continue to experience intermittent errors and degraded performance while the investigation remains ongoing. We appreciate your patience and will provide additional updates as soon as more information becomes available.
investigating
We continue to actively investigate the gateway timeout errors affecting the Conga Contracts product. Customers may continue to experience intermittent errors and degraded performance while remediation efforts are underway. We will provide the next update as soon as more information becomes available.
investigating
We are currently investigating reports of gateway time out errors affecting Conga Contracts. Customers may experience intermittent errors. We will provide further updates as they are available.
Conga Composer | Action Required: Connected App Configuration Update
Source not attested
Last archived state: resolved
View archived record details
monitoring
<p>Following the <strong>Composer 8.298</strong> release, Salesforce administrators must update the OAuth policy settings for the Composer Connected App. Until this change is made, Composer merges may fail or return authentication errors.</p> <p><strong>Who is affected:</strong> Salesforce orgs running Conga Composer 8.298 or later that have not yet updated their Connected App settings.</p> <p><strong>Required action:</strong> A Salesforce System Administrator must complete the steps below.</...
May 2026
Performance Degradation on Salesforce Core Services
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Salesforce has done rolling restarts, released connections with pre-mitigation configurations, and currently performing final validations and taking proactive actions to ensure full remediation. With the Salesforce rolling restarts, all Conga Turbo services are operation, but we are monitoring the situation actively until Salesforce outrage is fully resolved.
investigating
Salesforce is still continuing to investigate the issue.
investigating
Salesforce Core services are currently experiencing performance degradation, which is intermittently impacting Turbo SFDC authentication. This includes things like: Authentication and login services API endpoints Database/platform infrastructure CRM application backend services Metadata and workflow services We are closely monitoring the Salesforce outage and will provide updates as we learn more.
Conga contracts latency and gateway time out issues.
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.
investigating
We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers. We will provide further updates as they are available.
investigating
The fix did not work, we are still facing 504 issues. We are investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Investigating Issue Impacting Conga Sign Professional
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of service impact affecting Conga Sign Professional within the NA region. Customers may experience inability to resend transactions and the View Audit button not re-directing properly. We will provide further updates as they are available.
Investigating Issue Impacting Conga Contracts for Salesforce - All regions
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the issue has been successfully deployed across the regions, and our team is actively monitoring the environment to ensure stability and full recovery.
identified
Our engineering teams have successfully validated the updated fix for the issue impacting Conga Contracts for Salesforce and have begun deploying the remediation. Users may continue to experience errors while the rollout is in progress. We are actively monitoring the deployment and will provide further updates once implementation has been fully completed.
identified
Our engineering teams have developed an updated fix for the issue and are currently validating the solution prior to rolling it out. We are closely monitoring the validation process and will provide further updates as progress continues.
identified
During validation, the previously identified fix did not fully resolve the issue as expected. Teams are continuing deeper analysis and working on an updated remediation approach to restore normal functionality. We will continue to provide timely updates as progress is made.
identified
Deployment of the targeted fix is continuing to progress.
identified
Deployment of the targeted fix is currently in progress. Our teams are actively monitoring the rollout and validation activities, and we will continue to provide updates as progress continues.
identified
Our engineering team has prepared a targeted fix and is currently validating the update prior to deployment. We will continue to provide updates as implementation progresses.
identified
We are continuing to work on a fix for this issue.
identified
We've identified the root cause of the issue impacting Conga Contracts for Salesforce. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure while editing Contract records within the Salesforce standard Contract object / files, while the fix is being deployed.
investigating
We continue to investigate the issue impacting Conga Contracts for Salesforce across all regions. Users may continue to experience errors while editing Contract records within the Salesforce standard Contract object. Our engineering teams are actively analyzing the issue and working towards implementing a fix to restore normal functionality. We appreciate your continued patience and will provide further updates as more information becomes available.
investigating
We are aware of an issue impacting Conga Contracts for Salesforce, imacting all regions and team is working towards implementing a fix. Users may get errors while editing the Contract record (SalesForce standard contract object). We will provide further updates as they are available.
April 2026
Investigating Issue Impacting Composer
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.
identified
The Conga team is continue to actively work on implementing the fix and remediation efforts are still in progress. We are closely monitoring the progress and will provide further updates as soon as more information becomes available. Thank you for your continued patience and understanding.
identified
Our engineering teams are continuing to implement the fix. The issue remains under active investigation and has not yet been fully resolved. Customers may continue to experience failures when creating Salesforce tasks or activities operations while remediation efforts are ongoing. We will provide the next update as soon as additional information becomes available.
identified
We've identified the root cause of the issue impacting Conga composer. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure around create Salesforce tasks or activities operations while the fix is being deployed.
investigating
We are currently investigating reports of service degradation affecting Composer in all regions. Customers may be unable to create Salesforce tasks or activities due to insufficient permissions at the moment. We will provide further updates as they are available.
Investigating issue impacting Conga Contracts - NA region
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.
investigating
We are aware of an issue impacting Conga Contracts affecting Conga Contracts within the NA region. Customers may experience intermittent errors or an inability to access the application. We will provide further updates as they are available.
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